Clinical Patient Training Supervisor II

This is whereyour work makes a difference.

At Baxter we believe every personregardless of who they are or where they are fromdeserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today tomorrow and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together our community is driven by a culture of courage trust and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations and we hold each other accountable for delivering exceptional results.

Here you will find more than just a jobyou will find purpose and pride.

Who We Are:

At Baxter we believe every personregardless of who they are or where they are fromdeserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today tomorrow and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together our community is driven by a culture of courage trust and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations and we hold each other accountable for delivering exceptional results.

Here you will find more than just a jobyou will find purpose and pride.

Your Role At Baxter:

The Clinical Patient Training Supervisor II is responsible for supervising direct reports on both the Clinical Patient Training and Training Support Specialist teams. Providing oversight on daily activities and performance as well as supporting improvement and growth initiatives. The Supervisor works in collaboration with the Sr. Clinical Patient Training Manager to ensure & enhance the trainer network in providing compliant timely and superior training experience for our patients/caregivers.

What Youll Do:

• Supervise both Clinical Patient Trainer and Training Support Specialist teams including providing daily direction assisting with employee hiring training development and identification of performance deficiencies.
• Monitor workloads for functional areas including daily performance metrics adherence to standard work policies specific projects and cross-functional training.
• Develop and maintain partnerships with other RCM teams and key collaborators to meet business needs.
• Monitor evaluate and coach team on effectiveness and individual productivity measured against established performance standards.
• Act as a consistent resource for process-related questions providing guidance and support to subordinates as well as other cross-functional areas of business.
• Provide outstanding customer service to both internal and external customers by bringing to bear soft skills troubleshooting critical thinking active listening and hard-working encounters.
• Direct staff on when and how to reprioritize work processes including pending tasks and overdue activities to meet performance metrics and established service level agreements.
• Lead ongoing improvement initiatives including new technologies or process changes to drive efficiencies and simplification of the patient training process for the Training Support Specialist and Clinical Patient Trainer teams.
• Provide support for the Clinical Patient Trainer Coordinator and Sr. Clinical Patient Training Manager in the review & auditing of visit documentation and payments submitted by the Clinical Patient Trainer.
• Raise issues to Sr. Manager Clinical Patient Training as appropriate

What Youll Bring:

• Proficiency in Microsoft Office Software
• Strong critical thinking and problem-solving skills
• Exceptional written verbal interpersonal communications and presentation skills
• Detail oriented
• Respiratory Care or Nursing clinical credentials/education
• Bachelors degree or equivalent experience or willing to acquire within 2 years
• 2 years supervisory or leadership experience required
• 3 years industry experience Durable Medical Equipment preferred

We understand compensation is an important factor as you consider the next step in your career. At Baxter we are committed to equitable pay for all our employees and we strive to be more transparent with our pay practices. To that end this position has a base hourly range of$72000 - $99000. The above range represents the expected hourly range for this position. The actual hourly rate may vary based upon several factors including but not limited to relevant skills/experience time in the role business line and geographic/office location.

US Benefits at Baxter (except for Puerto Rico)

This is where your well-being matters. Baxter offers comprehensive compensation and benefits packages for eligible roles. Our health and well-being benefits include medical and dental coverage that start on day one as well as insurance coverage for basic life accident short-term and long-term disability and business travel accident insurance. Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP) with the ability to purchase company stock at a discount and the 401(k) Retirement Savings Plan (RSP) with options for employee contributions and company matching. We also offer Flexible Spending Accounts educational assistance programs and time-off benefits such as paid holidays paid time off ranging from 20 to 35 days based on length of service family and medical leaves of absence and paid parental leave. Additional benefits include commuting benefits the Employee Discount Program the Employee Assistance Program (EAP) and childcare benefits. Join us and enjoy the competitive compensation and benefits we offer to our additional information regarding Baxter US Benefits please speak with your recruiter or visit our Benefits site: Benefits Baxter

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race color religion gender national origin age sexual orientation gender identity or expression protected veteran status disability/handicap status or any other legally protected characteristic.

Know Your Rights: Workplace Discrimination is Illegal

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If because of a medical condition or disability you need a reasonable accommodation for any part of the application or interview process please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams where fraudulent parties pose as Baxter employees recruiters or other agents and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself review our Recruitment Fraud Notice.