Renewals and Retentions Specialist

The role is responsible for ensuring governance accuracy and visibility across contract pool CRM data and reporting for senior leadership.

This position plays a critical part in reducing churn improving operational efficiency and supporting strategic decision-making.

In addition the role must maintain a strong commercial focus actively participating in customer meetings understanding business objectives and challenging Account Managers on renewal progress to drive accountability and maximise revenue opportunities.

What will you be doing

Governance & Data Integrity

• Ensure all contract and CRM data is accurate complete and up to date for renewals and forecasting.
• Conduct weekly meetings with Tier 35 Account Managers to review renewal status and progress.
• Provide feedback and updates to relevant stakeholders in a dedicated weekly governance meeting and escalate where required.

Reporting & Insights

• Deliver timely accurate reports for senior leadership offering clear visibility into renewal performance churn risk and revenue forecasts.
• Deep dive into changes in forecasts then escalate upwards for review.
• Analyse data to identify trends and provide actionable insights that inform strategic decisions.
• Ensure reports and data for Tier 3-5 customer renewals are reviewed and ready for monthly cadence and CSU Leadership meetings.
• Create renewal packs in conjunction with account management where required.

Commercial Engagement

• Participate in customer meetings to support renewal discussions and reinforce commercial objectives.
• Understand customer requirements and align renewal strategies to maximise retention and growth opportunities.

Accountability & Challenge

• Proactively challenge Account Managers on renewal progress pipeline accuracy and timelines.
• Work with Account Management and Customer Success Leaders to direct the field of effort required to churn less customers.
• Drive accountability across the team to ensure renewal targets are achieved and risks are mitigated.

Process Improvement

• Identify and implement opportunities to streamline renewal processes and enhance operational efficiency.
• Collaborate with cross-functional teams to adopt best practices and improve the overall customer experience.
• Build rigor and relationships with commercial finance to improve the speed of the renewal and cancellations processes.

What will you bring to the role

• Commercial Acumen -Understands revenue drivers renewal impact and can identify upsell/cross-sell opportunities.
• Stakeholder Management & Influence -Builds strong relationships challenges constructively and secures buy-in from Account Managers and leadership.
• Customer Communication- Confident in customer meetings able to articulate value and support renewal discussions effectively.
• Data Literacy & Insight- Translates CRM and contract data into clear actionable insights for decision-making.
• Accountability & Challenge- Holds teams accountable for renewal progress and pipeline accuracy in a professional evidence-based manner.
• Process Improvement -Identifies inefficiencies and implements best practices to streamline renewal workflows.
• Attention to Detail -Maintains high standards of accuracy for CRM and contract data.
• Problem Solving & Risk Management -Anticipates renewal risks early and proposes practical solutions.
• Collaboration -Works effectively with cross-functional teams (Ops Finance Legal) to unblock renewals and ensure governance.
• Resilience & Professionalism -Handles pressure and competing priorities calmly while maintaining positive relationships.

At ANS weve created a place where everyone can be themselves and we empower our people to get the job done. Openness ambition honesty and passion are what drive us every day. We are bold courageous and innovative and we do it like no other. We invest in our training development health and more we give you the benefits and flexibility to maintain a happy work-life balance.

Were proud of the inclusive fun dynamic environment weve created. Its a safe space that works for dont have to be a techie to work in tech. Bring your authentic self and find your dream role here. Find out more atLinkedIn pages.

Whats in it for you
With fantastic benefits an inclusive culture and a cool office space were your kind of workplace.

Company benefits

• As standard:25 daysholiday plus you can buy up to5 moredays
• A little extra:well give you yourbirthday offand an extracelebration dayfor whatever you want!Tying the knotYou get 5 days additional holiday in the year you get married. Oh and 5volunteer days!
• Private health insurance
• Pension contribution match and 4 x life assurance
• Flexible workingandwork from anywherefor up to 30 days per year (some exceptions)
• Maternity: 16 weeks full pay Paternity: 3 weeks full pay Adoption: 16 weeks full pay
• Company social events get ready for a jam-packed calendar
• Electric car scheme
• 12 days of personal growth development time

ANS are an equal opportunities employer. We encourage diversity and anyone applying for a role at our organisation can be assured that their application will be treated fairly regardless of age disability gender reassignment gender expression marriage and civil partnership pregnancy and maternity race religion or belief and sex or sexual orientation. We sometimes ask for information relating to individuals for equal opportunities monitoring purposes only.