Temp to Hire Technical Support

Austin, TX - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Job Position: Temp to Hire Technical Support

Location: Austin TX 78759

Pay Rate: $22.00/hr

Shift:

Description: The client is a full-service document management - workflow automation solutions provider. By combining data and business processes with imaging we help improve our client s digital footprint. They offer solutions that afford clients the ability to have as simple as an electronic filing cabinet and as complex as an enterprise content management system or anything in between. Our mission is to make our clients work life easier. We accomplish this by digitizing their paper records automating their processes then protecting it all so they can focus on more important tasks while feeling confident the simple tasks will be completed.

Job Duties/Responsibilities
- Diagnose and resolve hardware software and network issues to provide technical support for end-users.
- Address support tickets emails or calls promptly and professionally.
- Record troubleshooting steps solutions and resolutions in the support system.
- Help with the setup and configuration of computer systems peripherals and related equipment.
- Work with team members to resolve complex technical issues and escalate when required.
- Conduct routine system maintenance and updates to ensure optimal performance.
- Offer guidance and technical advice to users on best system usage practices.
- Test and assess new hardware software or system updates as necessary.

Qualifications & Requirements
- Strong problem-solving abilities for effective troubleshooting of technical issues.
- Familiarity with operating systems like Windows macOS or Linux.
- Basic understanding of networking concepts such as TCP/IP DNS and Wi-Fi troubleshooting.
- Proficiency in remote support tools and ticketing systems.
- Excellent verbal and written communication skills to support users with varying technical expertise.
- Capability to work both independently and collaboratively in a fast-paced setting.
- Eagerness to learn and adapt to emerging technologies and processes.

This position is 100% in the office. They are located by the Arboretum area. They have a strict dress code of Professional dress.
Pay- $21-$22 an hour/ Upon hire $45k-47k a year plus bonus

Required Experience:

Contract