Account Manager, Enterprise & Mid-Market
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Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
At Unmind were here to create better mental health.
We believe mental health should be a source of strength not struggle for people teams and entire organisations.
We combine science technology and human care to help companies like Uber Disney Major League Baseball and the NHS improve mental health and drive performance.
Now were looking for more brilliant people to help us do it.
Our Values
Were building a company where ambition and empathy go hand in hand.
Outpace the rest Move fast. Deliver excellence.
Stronger together We go further faster together.
Client first We win when our clients win.
Inclusion & Belonging
Were building a place where everyone feels seen heard and supported and where difference is celebrated.
If you need adjustments during the process tell us when you apply or email .
Learn more about how we hire and our commitment to equity in our Candidate FAQ
The Role Account Manager Enterprise & Mid-Market
As an Enterprise & Mid-Market Account Manager at Unmind youll own the commercial success of a portfolio of established mid market & enterprise clients across EMEA. Youll lead renewals and expansion build trusted relationships with senior stakeholders and drive meaningful revenue growth through value-based consultative conversations.
This role is ideal for someone who already has solid SaaS account management experience and is ready to take on greater ownership complexity and commercial accountability - while continuing to develop towards enterprise-level selling.
In this role youll:
Deliver against retention and expansion targets across a portfolio of EMEA mid market & enterprise clients (typically 50000 to 500000 in annual contract value) owning the full commercial lifecycle for renewals and upsells.
Lead and close renewal and expansion opportunities including negotiation and contracting with increasing autonomy and accountability.
Identify and execute expansion opportunities by selling additional services increasing contract scope or expanding into new geographies.
Partner closely with Customer Success Managers to align commercial outcomes with client impact adoption and long-term people strategy.
Build and deepen relationships with senior stakeholders including Heads of HR HR Directors Finance partners and emerging executive sponsors.
Develop a strong understanding of client goals success drivers and health metrics to proactively manage risk and maximise retention and growth.
Contribute insights and feedback to improve Unminds expansion and renewal approach.
Represent the voice of the customer internally collaborating with Product Support and other teams to influence roadmap and delivery.
Manage pipeline forecasting and account plans across your portfolio with accuracy and discipline.
Continue to refine your commercial craft from value-based storytelling and objection handling to structured account planning.
About You
In the spirit of equity and continuous growth we invite you to remove education from your CV. Qualifications are not a factor in our decision-making. However some experience in the following is important for this position:
Has 2 years experience managing mid-market / enterprise clients in a SaaS or B2B software environment ideally selling into HR or People functions.
Has successfully led renewals and expansion conversations with annual contract values typically ranging from 50000 to 500000.
Is confident engaging multiple stakeholders and navigating more involved procurement and contracting processes.
Demonstrates strong commercial judgement and can clearly articulate value in outcome-focused conversations.
Is a credible clear and persuasive communicator both written and verbal.
Can build trusted relationships with economic buyers and senior HR stakeholders.
Has experience working cross-functionally with Customer Success Product and Support teams to drive client outcomes.
Is disciplined in opportunity management forecasting and pipeline hygiene.
Has a solid understanding of contractual terms renewal mechanics and basic commercial risk.
Thrives in a fast-moving collaborative environment and is motivated by impact learning and progression.
Tip for candidates: If youre unsure whether to apply do. We know great people dont always tick every box.
Life at Unmind
We believe wellbeing and performance go hand-in-hand and we build our environment to support both.
A few highlights:
Private medical for you & your family
Equity in Unmind
Generous gender-neutral parental leave
25 days holiday birthday celebration days
Revive & Thrive Days company-wide Friday off monthly
Flexible working early Friday summers
Remote-first within the UK with monthly in-person meet-ups and access to a London co-working space
Annual learning budget learning leave
Free weekly therapy or coaching sessions
Wellbeing support via WellHub & Bippit
See all benefits on our Careers Page
Required Experience:
Manager
Key Skills
- SAAS
- Customer Service
- Cloud
- Healthcare
- Account Management
- CRM
- Salesforce
- Infrastructure
- Client Relationships
- New Customers
- Territory
- Trade shows
- Sales Goals
- Sales Process
- Analytics
About Company
Transform mental health at work through the power of science and AI – so employees can thrive in and outside of work.
