Escalation Manager
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Would you like to join a team passionate about transformation and steering into a new future Do you thrive on progress effective operations and coaching others to achieve efficiency If so this might be the role for you!
Im Kenneth Cekestrand leading the Control and Security Operation Center Escalation Management Team at Telia. At Escalation Management we work rotationally ensuring round-the-clock operations to provide a solid customer experience. My team and I are looking for an Escalation Manager who combines a passion for technology economy business and customer relationships with the ability to prioritize and manage time-sensitive situations effectively.
What youll do:
You will play a key role in improving operational quality and driving customer and stakeholder satisfaction. This role is central to our Control Center operations with a direct impact on our Nordic Baltic and international areas.
Your responsibilities will include coordinating and controlling process performance providing disturbance notifications and managing crises and escalations. You will also develop routines document processes and act according to the Service Lifecycle and Service Assurance Process flow both proactively and in real time. By collaborating closely with other units you will help improve customer experience and strengthen external relationships.
What will help you thrive in this role:
You are an independent and driven professional who takes full ownership of your responsibilities while thriving in an inclusive team environment. You have a passion for improving customer experience and creating a customer-focused environment. You analyze and plan initiatives aligned with organizational strategies considering the broader implications. Your leadership skills demonstrate curiosity and a drive to create new perspectives and ideas. You understand business strategies and priorities planning accordingly to achieve goals. You excel at simplifying complex challenges and fostering collaboration within teams. You also ensure business ethics and compliance with company policies contributing to a positive and ethical work environment.
Your Skills and Experience:
A background in Customer Service IT Telecoms or Mobile services.
A university degree in a relevant field or equivalent education.
Proven ability to analyze and plan initiatives aligned with organizational strategies.
Strong communication skills in English and Swedish.
Good understanding of the importance of delivering under time-critical conditions.
Join us to shape smarter living for people businesses and the planet
At Teliawerea team of 15000 colleagues across the Nordics and Baltics passionate about technology and connectivity. As a Leading Telecommunications Operator & Climate Leader we drive change with large-scale impactful projects while building a sustainable inclusive world.
Here you can grow your skills lead meaningful projects and thrive in a supportive diverse environment. Whetheryouretaking your first step or your next Telia is a place to grow belong and make a real impact.
What we offer
When you join usyoullreceive a comprehensive benefits package tailored to your local market opportunities for remote work and have the chance to earn a bonus based on your performance and Telias results.
Ready to makebetterhappen
We look forward to receiving your application by. Please note that we might close the position earlier if we find the right candidate sodontwait too long to apply!
Ifyoureselected for the next stageyoullbe contacted by ourTalent Acquisition Partner. Background and reference checks will be part of the process.
Wantto know more about this role Please reach out to me at.
Equal opportunities
At Telia we recognize talent byprofessional skills and growth potential.We champion diversity ensuring every individuals needs are met regardless of disability gender age nationality sexual orientation or social status. Togetherwerededicated to fostering an inclusive work environment whereyour uniqueness is our strength.
Join us andletsmake better happen-together!
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Customer Service
- Employee Evaluation
- Management Experience
- Math
- Employment & Labor Law
- Sanitation
- Leadership Experience
- P&L Management
- Mentoring
- Supervising Experience
- Restaurant Management
About Company
Telia Norge er et ledende teknologiselskap som bygger samfunnskritisk infrastruktur og leverer innovative produkter og tjenester innen TV, internett og mobil. Vi er Norges største utfordrer og våre om lag 1 900 dyktige medarbeidere jobber hver dag for å u
