Associate Product Manager
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Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Please note: resumes must be submitted in English. Applications submitted with resumes in other languages will not be considered.
WHO WE ARE & WHAT MAKES US A GREAT PLACE TO WORK
NPS Prism is a market-leading cloud-based CX benchmarking and operational improvement platform owned by Bain & Company. NPS Prism provides its customers with actionable insights and analysis that guide the creation of game-changing customer experiences. Based on rock-solid sampling research and analytic methodology it lets customers see how they compare to their competitors on overall NPS and on every step of the customer journey.
With NPS Prism you can see where youre strong where you lag and how customers feel about doing business with you and your competitors in their own words. The result: prioritize the customer interactions that matter most. NPS Prism customers use our customer experience benchmarks and insights to propel their growth and outpace the competition.
Launched in 2019 NPS Prism has rapidly grown to a team of over 200 serving dozens of clients around the world. NPS Prism is 100% owned by Bain & Company one of the top management consulting firms in the world and a companyconsistently recognizedas one of the worlds best places to work. We believe that diversityinclusionand collaborationarekey to building extraordinary teams. We hire people with exceptional talentsabilitiesand potential then create an environment where you can become the best version of yourself and thrive professionally and personally.
WHAT YOULL DO
NPS Prism is looking for an Associate Product Manager to support new and existing products focused on analytics and primary research integrated with and leveraging AI to support the long-term growth of NPS Prism. This role is well suited for someone early in their product career who is eager to learn the full product development lifecycle while contributing hands-on to meaningful product work.
Key Responsibilities
Support product development activities across the full lifecycle from ideation and scoping through launch and iteration
Contribute to new product initiatives by helping define requirements for new analytics research and AI-enabled products
Bring a strongcustomer perspective assisting in translating customer needs and insights into product features
Partner with engineering data science commercial and operations teams to help deliver product outcomes
Assist in identifying and resolving execution challenges escalating and unblocking issues as needed
Support product documentation user stories prioritization and roadmap updates
Help track product performance and customer feedback post-launch
ABOUT YOU
Required
13 years of experience in product management analytics consulting research or a related role
Professional-level proficiency in written and spoken English is required for this role
Exposure to product development processes and an interest in end-to-end product ownership
Data analysis skillset (SQL Excel Alteryx etc.) with the desire to develop further in this domain
Strong customer-first mindset and analytical thinking skills
Ability to work hands-on as an individual contributor within cross-functional teams
Strong communication and organizational skills
Preferred
Experience or interest in analytics primary research or AI-enabled products
Background in customer insights data analysis or research-driven problem solving
Experience working with customer success commercial or GTM teams
Experience working in a B2B software business
Required Experience:
IC
Key Skills
- Marketing
- Quality Assurance
- Agile
- Product Demos
- Analysis Skills
- Jira
- Project Management
- Product Management
- Qualitative Analysis
- Confluence
- Internet Of Things
- Product Development
About Company
NPS Prism provides actionable voice-of-the-customer insights from your own and your competitors’ customers. Start making the improvements they care about most.
