Patient Concierge Associate Per Diem Danbury Hospital

Danbury, CT - USA

Hourly Salary: $ 19 - 80

Posted on: 23 hours ago

Vacancies: 1 Vacancy

Job Summary

Description

Position at Danbury Hospital

Intro:

At Nuvance Health we enjoy the benefits of a two-state system as we cultivate an inclusive culture where everyone feels welcomed respected and supported. Together we are a team of 15000strong heartsandopen minds. If you share our values of connected personal agile and imaginative we invite you to discover whats possible for you and your career.

Danbury Hospital a 456-bed acute care hospital has been providing award-winning personalized patient care to the people of Western Connecticut for 140 years. Our specialty areas of excellence include a Level III NICU a certified Thrombectomy-Capable Stroke Center and compassionate psychiatric care including a partial-hospitalization program.

Our accolades include the following:

The Leapfrog Group - Grade A for quality and patient safety
U.S. News & World Report - High performance in heart failure treatment
Healthgrades - One of Americas 50 Best Hospitals
Surgical Review Corporation (SRC) - Robotic Center of Excellence
Joint Commission - Gold seal of approval in spine surgery

At Danbury Hospital we take great pride in our team members and their passion for providing the best care possiblealways with heart. For many of our team members that care extends beyond the walls of our hospital. We volunteer at local non-profits and participate in community initiatives and events. Our dedication to the health and well-being of our entire community makes this a truly special place to work.

Job Description:

Summary:

The Patient Concierge Associate is responsible for managing the Discharge Lounge while welcoming and greeting patients and meeting the patientï½s needs as they wait to be discharged from Hospital. This role will manage the patient experience while in the lounge and ensure a smooth transition from the hospital.

Responsibilities:

1. Meet and Greet patients in a professional and courteous way

2. Assure patients are comfortable and their needs are supported

3. Ensure the lounge area is maintained and presented to the highest possible standard

4. Responds quickly to patients requests and manages the patient experience

5. Log and maintain accurate records of each patient visit

6. Monitors and assists discharged patients and ensure discharge procedures are being followed

7. Round on patients in units assuring excellent customer service to increase loyalty

8. Provide feedback to Director on patient issues that need to be addressed.

10. Maintains and Models Nuvance Health Values.

11. Demonstrates regular reliable and predictable attendance.

Education: HS GRAD/EQUIVALENT

Other Information:

Minimum Knowledge Skills and Abilities Requirements:

Team player and ability to work in collaboration with all level of employee
Flexible and Ability to adapt to change and work in a team based environment
Effective oral/written/verbal communication and customer service skills.
Proficient computers skills including Microsoft Word and Excel
Proficient EMR skills

Working Conditions:

Manual: Some manual skills/motor coord & finger dexterity

Occupational: Little or no potential for occupational risk

Physical Effort: Medium to Heavy effort. May exert up to 35 lbs. force

Physical Environment: Generally pleasant working conditions

Company: Danbury Hospital

Org Unit: 700

Department: PT Relations Programs-DH

Exempt: No

Salary Range: $19..80 - $27.67 Hourly

Closing:

Withstrong hearts andopen minds were pushing past boundaries and challenging the expected all in the name of possibility. We are neighbors caring for neighbors working together as partners in health to improve the lives of the people we serve. If you share our passion for the health of our communities advance your career with Nuvance Health!

Required Experience:

DescriptionPosition at Danbury HospitalIntro:At Nuvance Health we enjoy the benefits of a two-state system as we cultivate an inclusive culture where everyone feels welcomed respected and supported. Together we are a team of 15000strong heartsandopen minds. If you share our values of connected perso...