Forward Deployed Engineer, EMEA (Hydrid)

About Telnyx

Telnyx is an industry leader thats not just imagining the future of global connectivitywere building it. From architecting and amplifying the reach of a private global multi-cloud IP network to bringing hyperlocal edge technology right to your fingertips through intuitive APIs were shaping a new era of seamless interconnection between people devices and applications.

Were driven by a desire to transform and modernize whats antiquated automate the manual and solve real-world problems through innovative connectivity solutions. As a testament to our success were proud to stand as a financially stable and profitable company. Our robust profitability allows us not only to invest in pioneering technologies but also to foster an environment of continuous learning and growth for our team.

Our collective vision is a world where borderless connectivity fuels limitless innovation. By joining us you can be part of laying the foundations for this interconnected future. Were currently seeking passionate individuals who are excited about the opportunity to contribute to an industry-shaping company while growing their own skills and careers.

The Role

Telnyx is powering the next generation of real-time communications from global telephony and messaging to AI-driven voice assistants and WebRTC infrastructure. Were looking for a Forward Deployed Engineer (FDE) to embed directly with customers and bring Telnyx technology to life in production environments across the EMEA region based out of our Amsterdam office.

In this role youll combine strong software engineering fundamentals with customer-facing skills to architect build and deploy solutions that showcase the full power of the Telnyx platform. Youll work hands-on with enterprise customers helping them turn complex communications and AI requirements into reliable scalable systems in production.

Responsibilities

• Partner closely with enterprise customers across EMEA to understand their communications workflows AI use cases and integration requirements

• Design and deliver custom implementations using AI Voice Assistant tools Telnyx APIs (Voice Messaging Fax Wireless etc.) and WebRTC

• Lead proofs-of-concept pilots and full production deployments ensuring technical success and measurable business outcomes

• Work cross-functionally with Product and Engineering to provide customer-driven feedback that helps shape Telnyxs roadmap (e.g. Voice AI in-portal assistant builder BYOC trunking)

• Troubleshoot debug and optimize real-time communication solutions (SIP RTP Opus/PCMU codecs SRTP/TLS)

• Produce clear technical documentation runbooks and handoff materials to ensure long-term maintainability

• Act as a trusted technical advisor and champion for customers ensuring they unlock the full value of the Telnyx platform

What Were Looking For

• Bachelors degree in Computer Science Engineering or equivalent practical experience

• 3 years of experience in software engineering solutions engineering or customer-facing technical consulting roles

• Proficiency in one or more modern programming languages (e.g. Python JavaScript/ Go)

• Hands-on experience working with APIs event-driven architectures and cloud-native or serverless deployments

• Familiarity with SIP WebRTC or real-time voice and messaging technologies

• Strong communication skills with the ability to translate complex technical concepts into clear business outcomes

• Comfort debugging ambiguous problems in unfamiliar customer environments

• Willingness to travel and work directly with customers across the EMEA region (approximately 1030%)

Preferred Skills

• Experience integrating or deploying AI voice assistants speech-to-text systems or LLM-based conversational applications

• Experience with SQL and relational databases (Postgres MySQL Oracle)

• ETL and data wrangling experience including transformations cleaning and integrating disparate data sources

• Familiarity with DevOps practices and tooling (Docker Kubernetes CI/CD pipelines)

• Previous experience in telecom CPaaS or high-growth SaaS environments

• Strong sense of ownership and comfort operating in fast-paced customer-first environments

• Knowledge of IAM encryption and audit logging best practices

• Additional European or regional language skills (beyond English) are a strong plus

#LI-RH1