Head of Account Management Brazil – São Paulo (Hybrid)

Ready to accelerate your career

What youll do

Were looking for a Head of Account Managementto lead the strategy execution and growth of our customer lifecycle efforts across Latin America. Reporting directly to the Country Manager this role will drive the success of our most important customer relationships and build the foundation for scalable world-class customer success operations.

In this role you will:

• Lead and mentor a team of high-performing Customer Success Managers fostering a strong culture of accountability ownership and impact.
• Own and continuously improve customer lifecycle analysis and management identifying drop-off points and opportunities to increase engagement.
• Use data analysis to define KPIs track performance and inform strategy and prioritization.
• Oversee a portfolio of enterprise and mid-market accounts ensuring consistent value delivery retention and growth.
• Develop and execute cross-sell and up-sell strategies to expand account value.
• Lead communication and adoption efforts for product launches and experience-impacting changes.
• Serve as a senior voice of the customer across the company sharing insights with Product Ops and Growth teams.
• Build customer advocacy initiatives including case studies referrals and testimonials.
  
  

Who you are

Were looking for someone who meets the minimum requirements to be considered for the role. The preferred qualifications are a bonus not a requirement.

Must haves

• 8 years of experience in Customer Success or Account Management ideally in a B2B SaaS or fintech environment.
• Strong leadership experience with a proven track record of building and managing high-performing teams.
• Demonstrated success managing enterprise and mid-market customers with a focus on retention upsell and cross-sell.
• Deep understanding of financial services or related sectors.
• Excellent communication and relationship-building skills in both Portuguese and English.
• Experience using Hubspot or similar CRM and Customer Success Platforms.
• Strategic analytical mindset with a strong bias for action and measurable results.

Nice to haves

• Familiarity with AI tools for customer operations and automation.
• Basic proficiency in Spanish or interest in learning it.
• Proficiency in spreadsheets SQL or Python.
• A good sense of humor.
  
  

Why join Clara

At Clara youll have the autonomy speed and support to make meaningful impact not just on your team but on how organizations are run across Latin America.

Who we are

• Were the leading B2B fintech for spend management in Latin America.

• Certified as one of the worlds fastest-growing companies a Great Place to Work and a LinkedIn Top Startup.

• Passionate about making Latin America more prosperous and competitive.

• Constantly innovating to build financial infrastructure that enables each of our customers to thrive.

• Product-led high-talent-density culture designed for builders who raise the bar.

• Proud of our open inclusive and values-driven environment.

What we believe in

• #Clarity. We say things clearly directly and proactively.

• #Simplicity. We reduce noise to focus on what really matters.

• #Ownership. We take responsibility and never wait to be told.

• #Pride. We build products and experiences were proud of.

• #Always Be Changing (ABC). We grow through feedback risk-taking and action.

• #Inclusivity. Every voice counts. Everyone contributes to our mission.

What we offer

• Competitive salary and stock options (ESOP) from day one

• Multicultural team with daily exposure to Portuguese Spanish and English (our corporate language)

• Annual learning budget and internal accelerated development paths

• High-ownership environment: we move fast learn fast and raise the bar together

• Smart ambitious teammates low ego high impact

• Flexible vacation and hybrid work model focused on results

If youre ready for growth ownership and impact apply now and help us redefine B2B finance in Latin America.

Claras Hybrid Policy

Claridians in a hybrid mode split their time between working from the office talking to or visiting customers or working from home. This hits a balance between bringing people together for in-person collaboration and learning from each other while supporting flexibility about how to do this in a way that makes sense for each individual and team.

We dont enforce a minimum number of days for most roles but youre expected to spend time at the office organically and be at the office most days during your ramp-up or when required by your leader.