Support Engineer, External Fulfillment
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Job Location:
Monthly Salary:
Posted on:
21 hours ago
Vacancies:
1 Vacancy
Job Summary
We are part of External Fulfilment(EF) org where sellers manage fulfilment of their Amazon orders from their own or 3P operated premises. EF plays a critical role in driving Amazons fly wheel by providing Amazon customers over 90% of Amazons buyable ASINs sellers. EF complements FBA by serving (i) selection that is slow turning new/emerging or long tail where sellers prefer to keep inventory in their own locations/3PLs and serve multiple channels (e.g. D2C/ICs) (ii) product types which are harder to serve via FBA (e.g. heavy bulky custom-made products) where sellers have better fulfilment economics on EF and (iii) in Emerging Stores serving both head and tail selection as sellers are more reticent to commit inventory in FBA due to the complexity in onboarding/operating due to tax/regulatory constraints in some countries and have incumbent venues for selling.
As SE in EF you will be responsible for managing Post Order experience for sellers specifically providing Customer Service By Amazon and perfect returns experience to buyers for external fulfilment orders.
As a leader within EF you will provide both strategic and tactical oversight to build the features and functionality required to have the best in class offering for sellers. This leader will invent new ways to deliver value for sellers and their products build capabilities to deter abuse while leveraging the scale and innovation of technology from across the Amazon family including AWS.
Primary Responsibilities:
Collaborate closely with a multidisciplinary team including Software Development Engineers (SDEs) Product Managers (PMs) Technical Program Managers (TPMs) and Software Development Managers (SDMs) to craft and deliver top-notch technology solutions.
Plan execute evaluate deploy and uphold inventive software solutions that boost service efficiency resilience cost-efficiency and security.
Meticulously document your software for the benefit of future developers ensuring a clear understanding of the features and components you create.
Apply best practices in software engineering to maintain the quality of team deliverables at a high standard.
Actively engage in defect resolution by identifying root causes and delivering comprehensive solutions.
Contribute to the advancement of operational excellence within a rapidly expanding technology stack.
Take charge of problem-solving propose effective solutions and ensure a seamless handover to the relevant stakeholders.
Engage in discussions regarding design project scope and prioritization within the team.
Participate in code reviews technical discussions innovation initiatives and potentially contribute to patent filings.
Play an essential role in the interview process and actively support team training and peer mentorship.
Evaluate key performance metrics and actively participate in shaping the evolution of our tech product.
Key job responsibilities
As a Support Engineer (SE I) within the External Fulfilment team you will delve into a distributed service-oriented architecture harnessing state-of-the-art technologies like AWS Native iOS Android React JS and others. Your responsibilities encompass creating and implementing fresh system capabilities capable of scaling across multiple marketplaces. You will maintain a comprehensive perspective on software architecture guiding you through the entire software development journey from evaluating product requirements to transforming them into actionable engineering tasks.
- 1 years of software development or 1 years of technical support experience
- Experience troubleshooting and debugging technical systems
- Experience scripting in modern program languages
- Bachelors degree
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
As SE in EF you will be responsible for managing Post Order experience for sellers specifically providing Customer Service By Amazon and perfect returns experience to buyers for external fulfilment orders.
As a leader within EF you will provide both strategic and tactical oversight to build the features and functionality required to have the best in class offering for sellers. This leader will invent new ways to deliver value for sellers and their products build capabilities to deter abuse while leveraging the scale and innovation of technology from across the Amazon family including AWS.
Primary Responsibilities:
Collaborate closely with a multidisciplinary team including Software Development Engineers (SDEs) Product Managers (PMs) Technical Program Managers (TPMs) and Software Development Managers (SDMs) to craft and deliver top-notch technology solutions.
Plan execute evaluate deploy and uphold inventive software solutions that boost service efficiency resilience cost-efficiency and security.
Meticulously document your software for the benefit of future developers ensuring a clear understanding of the features and components you create.
Apply best practices in software engineering to maintain the quality of team deliverables at a high standard.
Actively engage in defect resolution by identifying root causes and delivering comprehensive solutions.
Contribute to the advancement of operational excellence within a rapidly expanding technology stack.
Take charge of problem-solving propose effective solutions and ensure a seamless handover to the relevant stakeholders.
Engage in discussions regarding design project scope and prioritization within the team.
Participate in code reviews technical discussions innovation initiatives and potentially contribute to patent filings.
Play an essential role in the interview process and actively support team training and peer mentorship.
Evaluate key performance metrics and actively participate in shaping the evolution of our tech product.
Key job responsibilities
As a Support Engineer (SE I) within the External Fulfilment team you will delve into a distributed service-oriented architecture harnessing state-of-the-art technologies like AWS Native iOS Android React JS and others. Your responsibilities encompass creating and implementing fresh system capabilities capable of scaling across multiple marketplaces. You will maintain a comprehensive perspective on software architecture guiding you through the entire software development journey from evaluating product requirements to transforming them into actionable engineering tasks.
- 1 years of software development or 1 years of technical support experience
- Experience troubleshooting and debugging technical systems
- Experience scripting in modern program languages
- Bachelors degree
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
IC
Key Skills
- Ruby
- Mac Os
- Computer Networking
- Windows
- TCP
- Customer Support
- Linux
- Shell Scripting
- VPN
- Dns
- Technical Support
- Troubleshooting
About Company
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