Case Worker, Keys to Early Intervention to Homelessness Service (KEIHS)

Reports to: Coordinator KEIHS

Department/Division: Sunshine Coast - KEIHS

Location: Caboolture

Contract Type: Fixed-Term (until 30 June 2026)

Employment Status: Full-Time (76h 00m per fortnight)

Award: Social Community Home Care and Disability Services Award

Classification Level: 4 ($44.81 to $48.22 per hour)

THE ROLE

At Kyabra our Sunshine Coast teams provide support to a range of community members towards achieving their personal aspirations/goals and development using a strength-based approach. Service work primarily focuses on working alongside community members who are at-risk of homelessness and/or domestic and family violence while supporting them in navigating the systems and circumstances that significantly impact their lives such as child protection living on a low income healthcare (mental and physical) education and legal services etc.

Our Keys to Early Intervention to Homelessness Service (KEIHS) is one of our housing support programs whereby we
provide case management support to families young people and individuals who are at risk of homelessness.

Through casework support and advocacy the Case Worker KEIHS will ensure that the most appropriate and effective early intervention services are provided to people who are at risk of homelessness within the communities where KEIHS is co-located with host agencies.

The position involves both centre-based and outreach functions involving coordinated work with a range of agency community and staff resources.

Hours of Work

Applicants with the capacity to work full-time hours (76h 00m per fortnight) are preferred however applicants with part-time availability will be considered. Part-time applicants must be available to work a minimum of 60h 48m per fortnight.

KEY SELECTION CRITERIA

Qualifications & Training

• Tertiary qualification (bachelors degree or higher) in human services and/or another relevant field.

Skills & Experience

• Demonstrated knowledge of and experience working in case management in the community service sector including the use of client management systems (e.g. QHIP) as well as experience in the following areas: needs assessment domestic and family violence housing/homelessness disability mental health individual/family support.
• Demonstrated understanding of issues/barriers facing community members including ways to resolve or improve these issues and empower community members particularly as it relates to tenancy sustainment housing instability or being at risk of homelessness.
• Demonstrated understanding of the Residential Tenancies Act and other relevant human services legislation particularly as it relates to providing housing support services to community members.
• Understanding of and commitment to the principles of social justice as well as a demonstrated capacity to work in ways that focus on peoples strengths.
• Strong communication interpersonal and organisational skills including an ability to work autonomously or as part of a team and adapt to various circumstances as necessary to support the organisation and/or community members.

History Checks & Clearances

The successful applicant will be required to apply for certain mandatory Personal and Criminal History Checks. This position is required to hold a satisfactory/positive result for the following:

• Blue Card (Working with Children Check)
• A valid open drivers license (Queensland).

Note it is an offence for a disqualified person to sign off on a Blue Card application form.

Desirable

• Existing professional networks and/or the ability to rapidly build relevant industry connections.

ABOUT US

Kyabra Community Association Inc. is a community-based organisation committed to building hope in individual family and community lives using a strengths-based approach. Established in 1976 as a Sunnybank Family Support Kyabra has continued to provide support and training to thousands of individuals families and community groups in Southeast Queensland. To learn more visit our website.

Kyabra is an inclusive workplace and equal opportunity employer where human rights are respected. At Kyabra you will be given the opportunity to join a progressive organisation and be part of a cohesive dynamic team that pursues best practice within a socially just strengths-based framework which supports individual and family life/wellbeing. People of diverse cultural backgrounds abilities genders and sexual orientations are welcomed and supported.

Why work for Kyabra

At Kyabra employees can access:

• Salary packaging benefits (up to $15900 per annum) that increase your take-home pay
• Four (4) weeks of annual leave with the ability to purchase more
• Three (3) days of gifted leave between Christmas and the New Year period
• An Employee Assistance Program (EAP) with flexible support options
• Flexible working hours and work-from-home arrangements and
• A range of practice and professional development opportunities.

Access to the above may be dependent upon individual terms of employment.

HOW TO APPLY

If this sounds like a role for you click Apply to submit your application.

All applications MUST include:

• A cover letter outlining why you are interested in this role
• A current resume/CV and
• Reponses to all selection criteria questions (as listed in BambooHR).

Applicants that do not follow the above instructions will not be considered. Applications must only be submitted through our nominated platform (BambooHR). Only shortlisted candidates will be contacted.

A full position description can be accessed here: you have any questions or require assistance contact our Human Resources Coordinator on (07)or

Note we will be conducting rolling interviews whereby shortlisted candidates will be contacted as suitable applications are received.

Applications close COB (4:30 pm) Friday 13 February 2026.

Required Experience:

Senior IC