ManagerTech lead, Information Technology India

Bengaluru - India

Monthly Salary: Not Disclosed

Posted on: 21 hours ago

Vacancies: 1 Vacancy

Job Summary

About the role:

Samsara is looking for a curious and motivated IT Manager whos excited to help us scale our IT Services Management to support a rapidly growing user base of over 4500 employees. Your primary responsibility will be to support our People Places and Events - enabling our employees to do their absolute best work. This includes coaching and developing our IT team as well as organizing operations managing contracts building vendor relationships developing and refining systems managing projects and building processes to provide the best customer experiences.

In this role you will:

Manage the IT Portfolio: guide a team that will run all projects that fall under IT and own the sprint planning process across Core IT to ensure we are focused on the most important & urgent work for Samsara.
Manage IT contracts:

Direct the acquisition of computer software and hardware technology and negotiation of purchase agreements and services contracts with contractors and vendors.
Manage end-to-end contract lifecycle with procurement partner

Manage vendors & external partners:

Experience working with SaaS applications and 3rd-party vendor relationship management and implementation of 3rd-party tools
Design and lead high-impact internal and external initiatives end-to-end (scope/requirements implementation stakeholder management vendor/budget management)
Work closely with IT vendors to develop a robust IT support program.

Manage IT Service Levels: has ownership of operational metrics SLAs industry benchmarks and drives operational excellence for the department
Manage business partner satisfaction: drive outbound engagement to understand satisfaction or challenges with the services provided.
Own IT Systems - Own and optimize core tools and systems that power Samsara. Examples include Google Workspace Okta Atlassian Zendesk Slack
Lead Software Optimization/Rationalization - ensure Samsara is optimizing for the software budget that we have invested in
Partner with Security and Compliance - Drive core security and compliance projects to ensure were protecting our information assets
Lead Innovation & Automation projects - strategize and lead key innovation projects that will bring continually better user technology experiences to Samsarians
Develop Operational Data Insights & Analytics - Developing and analyzing ITs activities using multiple data sources and ensuring the highest levels of performance through SLAs and performance analytics
Lead Technical Support - Optimize the employee support experience and drive positive technology experiences for employees through this channel. Create smooth hand-offs between Tier 1 2 and 3 support. Work with the team to establish best practices and build processes to ensure execution
Excel at Team Management - Hire and develop our global IT Team; scale the global team significantly
Excel at Exec Communication - Be a clear communicator to our Exec leadership about the state and strategy for Core IT Services & Operations
Project Management:

Owns the full IT project lifecycle
Project management with budgetary and human resource management responsibilities.
Experience ensuring that customer needs are satisfied through managing and coordinating specific information technology deliverables including the overall program/project plan structure schedule and staffing requirements

Champion role model and embed Samsaras cultural principles (Focus on Customer Success Build for the Long Term Adopt a Growth Mindset Be Inclusive Win as a Team) as we scale globally and across new offices
Hire develop and lead an inclusive engaged and high-performing team

An ideal candidate has:

8 years in an IT services IT program management technical support or systems role
Experience managing a team
Experience with tools such as google workspace slack okta zoom ect
Experience managing technical contracts for an IT department
Understanding of vendor relationship management
Experience successfully managing people and projects
Expertise in IT systems networks operations and cloud systems
Strong analytical and project management skills proven ability to design and communicate clear processes and a detail-oriented yet flexible approach to problem solving
Impeccable discretion when handling sensitive and confidential information
Excellent self-management and interpersonal skills
Positive tenacious attitude while delivering on complex and challenging projects
BA / BS with a technical degree (Computer Science Computer Engineering Mechanical Engineering MIS etc.)

#LI-hybrid

Required Experience:

Manager

About the role:Samsara is looking for a curious and motivated IT Manager whos excited to help us scale our IT Services Management to support a rapidly growing user base of over 4500 employees. Your primary responsibility will be to support our People Places and Events - enabling our employees to do ...

About the role:

In this role you will:

Manage the IT Portfolio: guide a team that will run all projects that fall under IT and own the sprint planning process across Core IT to ensure we are focused on the most important & urgent work for Samsara.
Manage IT contracts:

Direct the acquisition of computer software and hardware technology and negotiation of purchase agreements and services contracts with contractors and vendors.
Manage end-to-end contract lifecycle with procurement partner

Manage vendors & external partners:

Experience working with SaaS applications and 3rd-party vendor relationship management and implementation of 3rd-party tools
Design and lead high-impact internal and external initiatives end-to-end (scope/requirements implementation stakeholder management vendor/budget management)
Work closely with IT vendors to develop a robust IT support program.

Manage IT Service Levels: has ownership of operational metrics SLAs industry benchmarks and drives operational excellence for the department
Manage business partner satisfaction: drive outbound engagement to understand satisfaction or challenges with the services provided.
Own IT Systems - Own and optimize core tools and systems that power Samsara. Examples include Google Workspace Okta Atlassian Zendesk Slack
Lead Software Optimization/Rationalization - ensure Samsara is optimizing for the software budget that we have invested in
Partner with Security and Compliance - Drive core security and compliance projects to ensure were protecting our information assets
Lead Innovation & Automation projects - strategize and lead key innovation projects that will bring continually better user technology experiences to Samsarians
Develop Operational Data Insights & Analytics - Developing and analyzing ITs activities using multiple data sources and ensuring the highest levels of performance through SLAs and performance analytics
Lead Technical Support - Optimize the employee support experience and drive positive technology experiences for employees through this channel. Create smooth hand-offs between Tier 1 2 and 3 support. Work with the team to establish best practices and build processes to ensure execution
Excel at Team Management - Hire and develop our global IT Team; scale the global team significantly
Excel at Exec Communication - Be a clear communicator to our Exec leadership about the state and strategy for Core IT Services & Operations
Project Management:

Owns the full IT project lifecycle
Project management with budgetary and human resource management responsibilities.
Experience ensuring that customer needs are satisfied through managing and coordinating specific information technology deliverables including the overall program/project plan structure schedule and staffing requirements

Champion role model and embed Samsaras cultural principles (Focus on Customer Success Build for the Long Term Adopt a Growth Mindset Be Inclusive Win as a Team) as we scale globally and across new offices
Hire develop and lead an inclusive engaged and high-performing team

An ideal candidate has:

8 years in an IT services IT program management technical support or systems role
Experience managing a team
Experience with tools such as google workspace slack okta zoom ect
Experience managing technical contracts for an IT department
Understanding of vendor relationship management
Experience successfully managing people and projects
Expertise in IT systems networks operations and cloud systems
Strong analytical and project management skills proven ability to design and communicate clear processes and a detail-oriented yet flexible approach to problem solving
Impeccable discretion when handling sensitive and confidential information
Excellent self-management and interpersonal skills
Positive tenacious attitude while delivering on complex and challenging projects
BA / BS with a technical degree (Computer Science Computer Engineering Mechanical Engineering MIS etc.)

#LI-hybrid

Required Experience:

Manager

Key Skills

Business Process
SQL
Active Directory
Information Technology
Database
Information Security
Infrastructure
ITIL
Project Management
Internet
ERP
Backup
Setup
hardware
Technical Support

Apply Now

About Company

Samsara

Publicly traded company [NYSE: IOT] offering a single platform for fleet operations at scale. Products include real-time GPS, ELD, AI-powered dash cams, telematics, maintenance, routing, & driver app. Recognized by the Forbes Cloud 100.

View Profile View Profile

AI AutoApply

Apply to 100+ jobs with one click