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Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

The IT Business Analyst is responsible for supporting the technology lifecycle plan across systems platforms and infrastructuretracking End of Support (EOS) dates driving remediation plans before risk materializes and ensuring compliance with lifecycle standards and governance. This includes technology assessment and cross team coordination to keep technology current secure and aligned to enterprise policies and the delivery lifecycle.

Key Responsibilities
Partner with Application Teams: Engage with application owners and technical teams to assess current-state environments and determine upgrade or migration requirements for operating systems and databases.
Plan and Coordinate Upgrades:
* Collaborate with platform/product owners application operations and engineering teams to sequence upgrades and minimize disruptions.
* Create remediation roadmaps to define the appropriate upgrade approach ownership scope and timeline for each application.
Execute Against Plans: Using the remediation roadmap drive execution of activities ensuring progress aligns with the documented approach.
Risk Issue & Decision Management: Document risks issues decisions and dependencies.
Cross-Team Coordination: Work with teams - including Infrastructure Security Database and Application Technical Managers to identify and assist in removing any roadblocks to ensure successful delivery.
Communication & Reporting: Provide regular status updates progress reporting and stakeholder communication to ensure transparency and alignment across business and technical groups.
Support Standards & Compliance: Ensure actions adhere to technology lifecycle management standards procedures and controls. Escalate risks and non-compliance properly.

Qualifications
Strong critical thinking skills with the ability to analyze information identify patterns and draw sound conclusions.
Demonstrated problem solving ability including diagnosing issues evaluating alternatives and recommending effective solutions.
Ability to break down complex problems into manageable components and develop clear action plans.
Skilled at assessing risks anticipating obstacles and proposing mitigation strategies proactively.
Able to interpret data metrics and qualitative insights to make informed decisions.
Comfortable navigating ambiguity and applying structured thinking to resolve unclear or incomplete situations.
Strong judgment and decision-making skills balancing technical operational and business considerations.
Ability to evaluate multiple viewpoints think objectively and challenge assumptions when appropriate.
Creative and innovative mindset for identifying improvement opportunities across processes workflows or systems.
Monitor and drive activities for existing planned upgrades to ensure engineering and application teams are meeting deadlines.
Ability to balance multiple priorities.

For this opportunity: Truist will not sponsor an applicant for work visa status or employment authorization nor will we offer any immigration-related support for this position (including but not limited to H-1B F-1 OPT F-1 STEM OPT F-1 CPT J-1 TN-1 or TN-2 E-3 O-1 or future sponsorship for U.S. lawful permanent residence status.)

The teammate that is hired for this position will be required to work in the office daily in one of the following locations. (Atlanta GA Charlotte NC Raleigh NC Richmond VA or Wilson NC.)

ESSENTIAL DUTIES AND RESPONSIBILITIES

Following is a summary of the essential functions for this job. Other duties may be performed both major and minor which are not mentioned below. Specific activities may change from time to time.

with peer groups to identify document and communicate project needs.
closely with project stakeholders to understand project processes and strategies. Ensure all stakeholders are involved in requirements gathering activities.
project requirements using business process and workflow analysis.
elicit capture analyze and validate business functional and/or technical requirements.
in or facilitate requirements elicitation sessions and walkthroughs.
current state analysis of existing business systems applications and functions.
infrastructure diagrams in accordance to business process and workflow.
and maintain effective working relationships with business process owners and other stakeholders to develop acceptance criteria and a plan to facilitate user acceptance testing of a solution that meets the business requirements.
project status meetings and provide regular updates to the project teams through regular presentations status reports and meeting minutes.
understanding of core systems applications and technical platforms.
strict adherence to all Technology and Truist policies and standards (e.g. Systems Development Life Cycle (SDLC) Change Management etc).

QUALIFICATIONS

Required Qualifications:

The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

degree in Information Technology-related field or equivalent education and related training
2. Two years of information technology experience with significant experience in software development
years of experience as a business analyst or related role/experience with experience in one or more of the following areas: Project Management Business Process Management Relationship Management Business Operations or Quality Management
to work independently or as a member of a team
with traditional Waterfall SDLC and/or Agile/Lean methodologies work requests/project requirements
presentation verbal and written skills
to manage multiple concurrent projects activities and tasks under time constraints
to effectively interface with staff at all levels
communication teamwork and influencing skills that foster a collaborative and continuous-improvement environment
ability to resolve conflicts excellent facilitation and organizational skills
critical and analytical thinking and problem-solving skills
proficiency in basic computer applications such as Microsoft Office software products
of core business functions processes and workflows associated with assigned business areas and projects.

OTHER JOB REQUIREMENTS / WORKING CONDITIONS

Sitting

Constantly (More than 50% of the time)

Standing

Occasionally (Less than 25% of the time)

Walking

Occasionally (Less than 25% of the time)
Visual / Audio / Speaking

Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.

Manual Dexterity / Keyboarding

Able to work standard office equipment including PC keyboard and mouse copy/fax machines and printers.

Availability

Able to work all hours scheduled including overtime as directed by manager/supervisor and required by business need.

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits though eligibility for specific benefits may be determined by the division of Truist offering the offers medical dental vision life insurance disability accidental death and dismemberment tax-preferred savings accounts and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment along with 10 sick days (also prorated) and paid holidays. For more details on Truists generous benefit plans please visit our Benefits site. Depending on the position and division this job may also be eligible for Truists defined benefit pension plan restricted stock units and/or a deferred compensation plan. As you advance through the hiring process you will also learn more about the specific benefits available for any non-temporary position for which you apply based on full-time or part-time status position and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race gender color religion citizenship or national origin age sexual orientation gender identity disability veteran status or other classification protected by law. Truist is a Drug Free Workplace.

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