Hotel Operations Support Manager Front of House

Were seeking a Hotel Operations Support Manager Front of House who combines hospitality expertise with a strong commercial mindset. This role is pivotal in shaping our Front of House strategy to deliver exceptional guest experiences while driving revenue efficiency and profitability across the hotels.

Your Day to Day:

• Develop and maintain Front of House SOPs including Reception and Housekeeping standards.
• Engage with Reception and Housekeeping Teams to drive service excellence and team retention.
• Support with creating induction plans and training to ensure development of teams and succession into roles
• Support the development of Night Porter roles across the group.
• Collaborate with Guest Service Managers and Head Housekeepers to innovate and improve service standards.
• Lead initiatives to enhance guest experience and operational efficiency.
• Monitor KPIs and implement strategies to improve team performance and longevity.
• Support with Health and Safety requirements within Housekeeping
• Work closely with Operations Director General Managers and other stakeholders to ensure alignment with business goals.

Who Are We Looking for

You will have proven leadership experience in Front of House or hospitality operations experience specifically in Housekeeping or Reception Management would be advantageous Youll have a strong understanding of guest experience and service delivery. We are looking for someone who is an excellent communicator with the ability to influence stakeholders positively.

You will have proven experience of being able to analyse data and implement strategic improvements. You will be highly organised with strong time management skills.

Familiarity with health & safety compliance and industry trends will be advantageous along with experience of working with multiple systems including Opera and Rezlynx.

The role will require flexibility with working hours including evening and weekends. It may also require some periods of time covering at properties.

In return we are offering a rewarding role with scope for career progression along with;

• Wagestream - the ability to access up to 40% of your wages as you earn them each week
• 28 days annual leave (rising to 33 after 5 years)
• Health cash plan and Employee Assistance Programme available 24/7
• Discounted accommodation food and drink in our beautiful properties across the country
• Pension & Life assurance
• Employee Assistance Programme
• Enhanced maternity and paternity pay
• Apprenticeships available
• Long service awards including free meals and free stays with your friends or family
• Bespoke training and development programmes accessible to all
• An engaging & supportive work environment