Assistant General Manager

Natural Retreatsis hiring anAssistant General Managerto join our Park City UTteam! In this role the Assistant General Manager (AGM) will work with the General Manager to implement and maintain the day-to-day operations of the Park City portfolio. The AGMs primary role will be oversight of Natural RetreatsHomeowner Association (HOA) management in Park City UT. The AGM will take full ownership of the management of our HOA contracts and staff to ensure the HOA budgets are managed and profitable while continuing to expand our rental pool within each community.

The AGM is expected to develop and coach leaders and staff promoting engagement collaboration and continuous improvement. Through effective communication and oversight this role ensures day to day operations run efficiently while meeting quality service and performance responsibilities include leading all HOA General Managers Operations Managers and their staff members new home recruitmentthe overall organizationand management of thedestinationproperty management and housekeeping dutiesrecruitment andtraining of team members administration and guest/owner relations.

The selected candidate must provide strong operational and people leadership to ensure effective execution of departmental objectives. A successful Assistant General Manager translates strategic direction into actionable plans setting performance expectations and driving accountability across teams.

COMPENSATION:Starting range is $90000 - $100 000. Final compensation will be comensurate upon experience.

BENEFITS & PTO:Natural Retreats contributestoboth employeeanddependent premiums!

• 17vacation days
• 9 holidays
• 7 sick days
• 5 NR Dayswith a$1500 allowanceto bookaNR vacation home!
• Maternity AND Paternity Leave
• Medical(Traditional PPO-style plans and High Deductible Plan w/ HSA)
• Dental
• Vision
• Flexible Spending Accounts (medical and dependent care)
• 401Kretirement plan options with3.5% company match
• ShortandLong Term Disability Insurance (100% company paid)
• Basic Life Insurance Policy of $50000 (100% company paid)
• Supplemental Life Insurance (Employee Spouse Child)
• Cell phone

ESSENTIAL FUNCTIONS:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Oversee the complete operational performance of the site primarily the HOA portion of the site business.
• Work closely with the SVP of Operations and General Manager to develop implement and maintain procedures relevant to the site to increase profitability performance and efficiencies.
• Developand maintain existing relationships with suppliers strategic partners and industry professionals.
• Partner with the NR Marketing team to carry out local marketing initiatives.
• Parner with the NR Business Development team and senior management to strategize and execute home recruitment initiatives.
• Monitor and evaluate all key competitors as well as the activities services and products of the competition.
• Deliver sales presentations to key clients.
• Proactively develop new plans and initiatives to achieve sales goals.
• Ensure all guests receive all elements of NR service in-line with brand standardsincluding but not exclusively restricted to pre-arrival calls personal meet and greets etc.
• Recruit interview and train staff and ensure their ongoing development by providing regular feedback and coaching.
• Ensure the team understands service expectations and are consistently delivering worldclass service.
• Build a strong team and represent Natural Retreats appropriately at all times.
• Rotating on calls covering holidays and weekends.
• Help audit homes and facilitate certain property management services to homeowners in your portfolio.
• Primary point of contact to reach out to owners for approvals on stays negotiated rates reduced minimum etc. requests from the Sales team.
• Be an expert in how the owner portal operates in order to demonstrate to property owners the benefits of the portal.
• Monitor housekeeping guest services and maintenance managers communication with owners.
• Review P&Ls and budgets for input and feedback.
• Monitor and be accountable for the destinations financials including Homeowner Statements and company credit card.

POSITION TYPE/EXPECTED HOURS OF WORK:

This isafull-time position.Due to the nature of the job the team member should be flexible with their hours. Exact daily scheduled may vary from season to season and differ from in-season to off-season. The team member should always be available in case of an emergency which includes evenings and on-call hours. Due to possible guest issues the team member should be able to respond by getting to the property within 15-20 minutes if a guest calls and has an issue while in residence. Weekend and holidays will generally be busy with guest and owner arrivals and departures and are considered working days. Generally this will mean be available during the workday of 8 AM - 6 PM although on occassion this will vary according to occupancy of homes with the expectancy to answer after hours encourage all our team members to take two (2) days off per week where possible.


**To be eligible for employment candidates for this safety sensitive position must pass a pre-employment (5 panel non THC) drug test upon hire. A positive test result may lead to the withdrawal of the job offer.

**As part of our hiring process we conduct pre employment background checks. This may include but is not limited to criminal and motor vehicle records. Prior criminal history does not exclude candidates from consideration. By applying for this position you consent to undergo a background check.

Persons with disabilities needing accommodation in the application process or those needing job postings in an alternative format may email a request to

Natural Retreats is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race color national origin ancestry sex gender gender identity gender expression pregnancy childbirth or related medical condition religious creed physical disability mental disability age medical condition (cancer) AIDS/HIV marital status veteran status sexual orientation genetic information or any other characteristic protected by federal state or local law. We are dedicated to this policy with respect to recruitment hiring placement promotion transfer training compensation benefits Team Member activities and general treatment during employment.