Engagement Manager, WWPS ProServe DoD Shared Delivery Team

Application deadline: Feb 4 2026

This position requires that the candidate selected be a US Citizen and currently possess and maintain an active Top Secret security clearance.


About AWS Professional Services
The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives delivering focused guidance through our global specialty practices across various solutions technologies and industries.

The mission of the DoD Engagement Management team is to Deliver with Excellence: PLAN EXECUTE CONTROL BUDGET STAFF and COMMUNICATE with Excellence. Were seeking a highly skilled and versatile Senior Engagement Manager to lead the delivery of complex cloud solution projects that make a real difference for our Department of Defense customers.

Why Youll Love This Role
High-Impact Mission Work: Lead large-scale technical projects with national significance that directly influence customer outcomes and AWS service offerings
Technical & Strategic Leadership: Bridge business requirements with technical solutions while shaping service team roadmaps and partner offerings
Force Multiplier: Become a thought leader who mentors others elevates teams and defines best practices across the organization
Career Growth: Progress from leading complex projects to shaping cross-organizational technical strategies

What Youll Do
Project Leadership & Delivery
Lead technical functional teams composed of AWS customer and partner members
Apply Engagement Manager best practices for delivery quality engagement security and sales-to-delivery transitions
Facilitate release planning to align customer outcomes set priorities build roadmaps identify risks and organize workstreams
Validate scope to create engagement schedules financials and outcomes consistent with contracts
Establish and enforce AWS ProServe Security Standards and Quality Mechanisms (e.g. Model Change Management)
Stakeholder Management & Communication
Develop understanding of engagement stakeholders and build effective relationships
Discuss conditions of acceptance contractual scope financials and timelines
Leverage stakeholder relationships to drive timely decisions
Escalate engagement issues effectively to internal and external stakeholders
Support workshops and facilitate team collaboration
Technical Expertise & Solution Delivery
Develop and deliver cloud strategies that establish technical capabilities driving business outcomes
Define and clarify business and technical requirements mapping them to customer objectives
Employ multiple frameworks (Waterfall Agile Scaled Agile ITIL CAF WAF) and product management principles
Explain AWS products and services to help customers define and implement solutions
Participate in architectural reviews and identify when principal reviews are required
Validate that technical solutions meet business objectives and engagement goals
Risk Management & Problem Solving
Help teams foresee and manage risks and issues
Work to resolve root causes of difficult customer or internal problems
Ensure solutions are consistent with framework recommendations
Make appropriate data-driven decisions and communicate these to leadership and customers
Team Development & Operations
Identify and resolve resourcing needs and delivery gaps
Help onboard team members and establish team ways of working
Hold team accountable for operational excellence (timesheets reports status updates)
Help recruit and participate in the interview process
Mentor and develop others to employ AWS engagement delivery best practices
Train new teammates on engagement delivery and customer business outcomes
Process Improvement & Innovation
Own engagement documentation
Lead continuous improvement activities
Identify gaps in AWS offerings and processes
Create and enhance assets to improve efficiency and promote adoption
Contribute to new capabilities and mechanisms (tools delivery kits best practices)
Improve team efficiency and cross-team processes through automation
Professional Development
Maintain appropriate certifications (AWS agile practices domain-specific PMI)
Develop expertise in relevant technical domains (migration database healthcare financial services)
Identify and work on pre-sales opportunities
Support and deploy partner solutions


Ready to deliver excellence and make an impact on critical national missions Join us in supporting our nations defense through world-class cloud engagement management.

Key job responsibilities
- Ambiguity: Develop and deliver cloud delivery strategy or vision for difficult engagements. Deliver independently while seeking direction when needed.

- Scope & Influence: Influence internal teams (service support sales business development) and external teams (customers vendors partners). Begin mentoring team members.

- Execution: Lead engagement teams with tactical focus learning strategic approaches. Identify and deliver business and technical outcomes. Create outcomes consistent with contract constraints (schedule scope financials). Ensure solutions align with frameworks and EM best practices. Facilitate teams to foresee and manage risks and issues. Make trade-off decisions and implement action and mitigation plans. Develop engagement stakeholder analyses. Own engagement quality security operational excellence and documentation

- Communication: Bring together right internal and external stakeholders. Lead effective meetings and drive interactions discussion and alignment. Articulate risks/issues with mitigation plans and impact to customer outcomes. Articulate requirements outcomes and acceptance criteria. Interpret and critically evaluate documentation. Ensure clear concise contributions to internal and engagement documentation.

- Impact: Impact peers within team/practice to improve delivery quality. Impact quality and completion of engagement outcomes and team metrics.

- Technical: Lead difficult technical engagements. Analyze and document conditions of acceptance. Validate technical solutions are consistent with frameworks.

- Process Improvement: Improve team process efficiency. Contribute to and hold team accountable for operational excellence. Automate routine processes.

A day in the life
You lead difficult cloud projects for Department of Defense customersmodernization programs classified system migrations and AI/ML capabilities for defense operations. Youre leading daily standups sprint planning sessions and backlog grooming with your delivery teams. You facilitate technical exchange meetings sprint reviews and demonstrations for stakeholders. Youre troubleshooting technical issues aligning military IT leaders and program managers who navigate strict security requirements and conducting long-range planning sessions. You coordinate AWS specialists solutions architects and partner companies while advocating for project personnel and resources. You control project budgets communicate with stakeholders and customers and identify and mitigate risks constantly. You mentor other engagement managers turn around distressed projects and establish best practices.

About the team
Diverse Experiences - AWS values diverse experiences. Even if you dont meet all qualifications we encourage you to apply. Whether your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you.

Why AWS - We pioneered cloud computing and never stopped innovating. Customers from startups to Global 500 companies trust our products to power their businesses.

Inclusive Culture - Employee-led affinity groups foster inclusion. Events like CORE and AmazeCon conferences inspire us to embrace our uniqueness.

Mentorship & Growth - Endless knowledge-sharing mentorship and career-advancing resources as we strive to become Earths Best Employer.

Work/Life Balance - We value work-life harmony. When supported at work and home theres nothing we cant achieve.

- 3 years of cloud computing experience
- Experience in project management of technical programs
- Bachelors degree in Computer Science Engineering a related field or equivalent experience
- 1 year of hands-on experience in Agile and implementation of project management tool sets (Confluence Jira RallyDev VersionOne Taiga etc.) and source code management products.
- Current active US Government Security Clearance of Top Secret or above

- 1 years of professional work experience or experience with AWS services or other cloud offerings
- Project Management Professional (PMP) and/or AWS Certified Solutions Architect - Associate
- Strong understanding of AWS services architectures and best practices
- Experience applying AWS frameworks like Well-Architected and Cloud Adoption Framework
- Proven ability to establish technical credibility with engineering teams and senior technical decision-makers

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at CO Denver - 131300.00 - 177600.00 USD annually
USA MD Jessup - 131300.00 - 177600.00 USD annually
USA VA Arlington - 131300.00 - 177600.00 USD annually
USA VA Herndon - 131300.00 - 177600.00 USD annually
USA WA Seattle - 131300.00 - 177600.00 USD annually