Medical Support Coordinator
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Job Location:
Boston, NH - USA
Hourly Salary:
$ 19 - 27
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
The Medication Access Coordinator (MAC) reports to Pharmacy Leadership in close collaboration with the clinical ambulatory pharmacy team and serves as the primary liaison for clinical stakeholders regarding pharmacy-based prior authorization programs refill renewals prescription assistance programs and assists the clinical pharmacists in their daily tasks at their discretion. The MAC is responsible for integrating work coordinating initiatives and communicating as necessary across several Mass General Brigham medication-related prior authorization and support programs as well as facilitating communication and documentation for clinical stakeholders. The MAC is also responsible for overseeing workload and balancing quality improvement project management.What Youll Work On
The Medication Access Coordinator will be primarily accountable for:
Supporting MGB clinic practices by assisting with patient medication management
Assisting the clinical pharmacists in their day-to-day workflow in assessing medication adherence calling pharmacies to confirm fills and utilize coupons to ensure we are strengthening patient access engaging in patient follow-up calls to confirm implementation of regimens as directed by the clinical pharmacist and other tasks as delegated from the clinical pharmacists.
Receiving reviewing and facilitating requests for medication renewal. Reviewing the requests according to guidelines and protocols. Pending the requests in the electronic medical record (Epic) and routing to prescriber for review and signature
Acting as a resource for patients on procedures of obtaining prescriptions generic medications prior approval requirements insurance procedures and other medication related issues.
Completing medication prior authorization paperwork for signoff by the clinical care team. Monitoring progress of prior authorization status throughout review process and updating appropriate parties as necessary.
Answering the phone providing information and directing calls to the appropriate areas
Building and managing relationships with clinic managers and medical providers to best serve patients.
Managing available options for the uninsured to receive medications as well as other aspects related to their healthcare to ensure high quality access.
Assisting in resolving pharmaceutical company clinic and patient issues
Training and supervising staff members as needed
Managing database and tracking all information for reporting and analytics; maintain reports spreadsheets log sheets and forms as necessary.
Educating / in-services MDs RNs and NPs on reimbursement changes
Other activities as assigned by the clinical pharmacy team
Qualifications
The ideal candidate profile is a driven detail-oriented Medical Assistant Pharmacy Tech or LPN who is confident in their clinical abilities and demonstrates effective communication skills especially regarding support for patients and their questions/issues. When hiring we look for candidates who possess not only the relevant skills and competencies but also positive attitudes empathy emotional intelligence and genuine passion for this work.
- High school diploma required.
- College degree preferred.
- Successful completion of an accredited or Board-certified Pharmacy Technician or Medical Assistant training program or equivalent institutional/retail pharmacy or medical office experience is highly desirable.
- One-year experience in a medical setting is required. Prior pharmacy experience desirable.
Additional Job Details (if applicable)
Physical Requirements
- Standing Frequently (34-66%)
- Walking Frequently (34-66%)
- Sitting Occasionally (3-33%)
- Lifting Frequently (34-66%) 35lbs (w/assisted device)
- Carrying Frequently (34-66%) 20lbs - 35lbs
- Pushing Occasionally (3-33%)
- Pulling Occasionally (3-33%)
- Climbing Rarely (Less than 2%)
- Balancing Frequently (34-66%)
- Stooping Occasionally (3-33%)
- Kneeling Occasionally (3-33%)
- Crouching Occasionally (3-33%)
- Crawling Rarely (Less than 2%)
- Reaching Frequently (34-66%)
- Gross Manipulation (Handling) Frequently (34-66%)
- Fine Manipulation (Fingering) Frequently (34-66%)
- Feeling Constantly (67-100%)
- Foot Use Rarely (Less than 2%)
- Vision - Far Constantly (67-100%)
- Vision - Near Constantly (67-100%)
- Talking Constantly (67-100%)
- Hearing Constantly (67-100%)
Remote Type
Work Location
Pay Range
$19.37 - $27.71/HourlyGrade
4EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.
Required Experience:
IC
Key Skills
- DME
- Medical Documentation
- Typing
- Developmental Disabilities Experience
- Computer Skills
- Data Collection
- ICD-10
- Medical Management
- Medical office experience
- Vital Signs Experience
- Pediatrics Experience
- Medical Terminology
About Company
Patients at Mass General have access to a vast network of physicians, nearly all of whom are Harvard Medical School faculty and many of whom are leaders within their fields.
