Staff Site Reliability Administrator

Site Reliability Administrator

Job Overview

This role exists to support the reliability stability and continuous improvement of critical IT systems and services that enable day-to-day business operations. By ensuring systems aremaintained monitored and improved in alignment with established standards this position helps minimize service disruption and supports dependable technology outcomes across the organization.

The work is impactful because it directly contributes to operational resilience effective incident response and the ongoing evolution of system reliability practices. Individuals in this role collaborate with peers managers and stakeholders to support dependable service delivery while buildinga strong foundationfor continuous improvement.

This position is open totwo P-levels:Staff Site Reliability Administrator (Grade 6 / P2 Intermediate)andSite Reliability Administrator (Grade 7 / P3 Career).
The level at which an offer is made will bedeterminedbased on the selected candidates qualifications skills and experience.

Responsibilities Staff Site Reliability Administrator (Grade 6 / P2 Intermediate)

• IT Infrastructure (ITOP)
  Carries out agreed operational procedures including network configuration installation and maintenance. Supports maintenance windows to minimize service disruption.Usesnetwork management tools to collect and report on network load and performance statistics. Contributes to the implementation of maintenance and installation work including parching and updates to servers operatingsystemsand infrastructure components.Usesstandard procedures and tools to carry out defined system backups restoring data where necessary. Mayassistwith patch deployment validations to ensure compliance with security and operational standards. Monitors system health andidentifiesoperational problems and contributes to their resolution. Contributes to reliability reviews and continuous improvement initiatives.

• Incident Management (USUP)
  Following agreed proceduresidentifiesregistersandcategorizesincidents. Gathers information to enable incident resolution and promptly resolves incidents within established service level agreements (SLAs). Escalates complex issues asappropriate. Maintains records andadvisesrelevantpersonsof actions taken.

• Problem Management (PBMG)
  Investigates problems in systemsprocessesand services.Assistswith the implementation of agreed remedies and preventative measures.

• Automation(AUTM)
  Develops scripts and automation tools to streamline repetitive tasks (e.g. patching monitoring reporting). Maintains documentation for automated processes and workflows.

• System Software (SYSP)
  Uses system management software and tools to collect agreed performance statistics. Carries out agreed system software maintenance tasks and minimizes service disruption.

• Change Control (CHMG)
  Administers tracks logs reports on change requests usingappropriate toolstechniquesand processes.Provides assistance toimplement standard low-risk changesin accordance withdefined change control procedures. Provides documentation of incident resolutions maintenanceproceduresand automation scripts. Contributes to knowledge transfer.

• Service Level Management (SLMO)
  Monitors service delivery performance metrics andliaiseswith managers and customers to ensure that service level agreements (SLAs) are not breached without the stakeholders being given the opportunity of planning for deterioration in service.

• Information Security (SCTY)
  Assists with implementing and monitoring security policies and protocols across different systems. Contributes toidentifyingand addressing potential risks in security governance and compliance.

Responsibilities Site Reliability Administrator (Grade 7 / EXP3 Career)

• Service Reliability Administrator
  Provides technicalexpertiseto enable the correct application of operational procedures. Schedules andexecutesmaintenance windows to minimize service disruption.Usesnetwork management tools todeterminenetwork load and performance statistics. Contributes to the planning and implementation of maintenance and installation work including parching and updates to servers operatingsystemsand infrastructure components. Implementsagreednetwork changes and maintenance routines. Validates patch deployments to ensure compliance with security and operational standards. Proactivelymonitorssystem health andidentifiespotential operational problems and contributes to their resolution checking that they are managedin accordance withagreed standardsand procedures. Conducts reliability reviews and provides proposals for continuous improvement to specialistsusersand managers.

• Incident Management (USUP)
  Prioritizes and diagnoses incidents according to agreed procedures. Investigates causes of incidents and seeks resolution within established service level agreements (SLAs). Escalates unresolved incidents. Facilitates recovery following resolution of incidents. Implements corrective actions to prevent recurrence. Documents andclosesresolved incidents according to agreed procedures.

• Problem Management (PBMG)
  Initiates and monitors actions to investigate and resolve problems in systemsprocessesand services.Determinesproblem fixes/remedies.Assistswith the implementation of agreed remedies and preventative measures.

• Automation (AUTM)
  Develops scripts and automation tools to streamline repetitive tasks (e.g. patching monitoring reporting). Maintains documentation for automated processes and workflows.Identifiesopportunities for operational efficiency and implements automation solutions.

• System Software (SYSP)
  Reviews system software updates andidentifiesthose that merit action. Schedules andexecutesmaintenance windows to minimize service disruption.Tailorssystem software to maximize hardware functionality. Installs and tests new versions of system software. Investigates and coordinates the resolution of potential and actual service problems. Prepares andmaintainsoperational documentation for system software.Advisesonthe correct and effective use of system software.

• Change Control (CHMG)
  Developsdocumentsand implements changes based on requests for change. Applies change control processes and procedures.Appliestoolstechniquesand processes to manage and report on change requests. Communicates effectively with Tier 1 support and stakeholders during incidents and maintenance activities and documents incident resolutions maintenanceproceduresand automation scripts. Facilitates and ensures knowledge transfer.

• Service Level Management (SLMO)
  Performs defined tasks tomonitorservice delivery against service level agreements (SLAs) andmaintainsrecords of relevant information. Analyzes service records against agreed service levels regularly toidentifyactionstomaintainor improve levels of service and initiates orreportsthese actions.

• Information Security (SCTY)
  Assists with implementing and monitoring security policies and protocols across different systems. Contributes toidentifyingand addressing potential risks in security governance and compliance. Assesses and develops strategies for patching and maintenance solutions that ensure security compliance minimize servicedisruptionand mitigate risks.

Education / Experience / Certifications

Education
Requires a bachelors degree in IT business computer science engineering management or other related field or equivalent experience.

Experience

• Staff (Grade 6 / P2):Typicallytwo or more years of experience in the developmentimplementationand maintenance of IT systems. Experience in Windows/Linuxserversvirtualizationand networking fundamentals. Experience with cloud platforms (AWS AZURE GCP) preferred.

• Career (Grade 7 / P3):Typicallyfive or more years of experience in the developmentimplementationand maintenance of IT systems. Experience in Windows/Linuxserversvirtualizationand networking fundamentals. Experience with cloud platforms (AWS AZURE GCP) preferred.

Certifications Licenses and Training
ITIL Foundation and Microsoft Certification preferred.

MinimumCompetencies

Functional Competencies

Proficiencyby level:

• Grade 6 / EXP2: Intermediateproficiency

• Grade 7 / EXP3: Advancedproficiencywhereindicated

Intermediate knowledge and experience working with operating systems
Intermediate knowledge and experience working with network platform or database systems
Intermediate knowledge of work management tools
Intermediate knowledge of ITIL or other service operations framework
Patch management tools (Intermediate EXP2 / Advanced EXP3)
Scripting languages (PowerShell Python Bash) (Intermediate EXP2 / Advanced EXP3)

General Competencies

Proficiencyby level:

• Grade 6 / EXP2: Intermediateproficiency

• Grade 7 / EXP3: Advancedproficiency

Problem-solving skills
Analytical thinking skills
Accuracy skills
Risk management skills
Oral and written communication skills
Collaboration skills
Organization and prioritization skills
Time management skills

Physical Schedule/Attendance and Cognitive Demands

The following requirements apply toboth levels of this position.

Physical Schedule/Attendance and Cognitive Demands

Cognitive Requirements

• Ability to adhere to response times deadlines and time-sensitive tasks

• Ability to communicate and problem solve under stress

• Ability to respond and adapt to frequent change

• Ability to collaborate effectively with peers managers and stakeholders

• Ability to process new information and apply it consistently

• Ability to accept feedback and demonstrate self-awareness

Schedule/Attendance Requirements

• Ability to adhere to established schedules and attendance standards

• Ability to work variable hours and long hours as needed

• Ability to support shift schedules

• Ability to support after-hours on-call with 15-minute response times

• Ability to report to work during severe inclement weather

• Ability to drive into the office within a two-hour drive time if needed

Physical Capabilities

• Valid drivers license required

• Occasional travel and overnight travel may be required

• Regular computer use throughout the work shift