Customer Service Associate

Customer Service Associate (Fabrication & Dispatch Support)
Pay Range: $20$28/hour DOE
Schedule: MondayFriday 7:00 AM4:00 PM (occasional overtime as needed)
Location: Phoenix AZ
Employment Type: Temp-to-Hire

Madden Industrial Craftsmen is a premier staffing agency connecting skilled trades and administrative professionals with top employers across Arizona and the Pacific client a fabrication company specializing in mild steel and stainless-steel enclosures is seeking a Customer Service Associate to support dispatching scheduling documentation and customer coordination within their fabrication operations.

The Customer Service Associate plays a critical role in supporting day-to-day operations by coordinating schedules dispatching field teams and serving as a reliable point of contact for customers and internal staff. This role requires strong organizational skills scheduling/dispatch experience familiarity with the Phoenix Metro area and a demonstrated history of job stability. The ideal candidate thrives in a fast-paced fabrication or manufacturing environment and understands the importance of accuracy communication and follow-through.

Key Responsibilities

• Serve as the primary point of contact for customer inquiries via phone email and internal systems

• Dispatch and schedule fabrication and installation crews efficiently

• Coordinate daily weekly and project-based schedules with internal teams

• Create track and maintain job orders work tickets and related documentation

• Communicate job details timelines and changes to technicians fabricators and supervisors

• Monitor project progress and follow up to ensure on-time completion

• Track materials parts permits and job readiness

• Maintain accurate digital and paper records

• Assist with reporting job tracking and administrative support

• Perform additional administrative and coordination duties as assigned

Required Qualifications

• High school diploma or GED

• 2 years of dispatching scheduling or customer service experience in construction fabrication manufacturing or a related industry

• Strong familiarity with the Phoenix Metro area (routes cities job locations travel planning)

• Demonstrated employment stability (long-term roles preferred; contract-based roles acceptable)

• Strong verbal and written communication skills

• Proficiency with Microsoft Office and scheduling or job-tracking systems

• High attention to detail and ability to multitask in a fast-paced environment

• Valid drivers license and clean driving record

Preferred Qualifications

• Experience in metal fabrication manufacturing or industrial services

• Previous dispatch or scheduling experience for field crews

• Familiarity with job orders work tickets or production documentation

• Ability to read basic technical documents or job specifications

Important Notes

• This is a temp-to-hire opportunity with long-term potential

• Candidates with frequent job changes unrelated to contract work may not be considered

#zr