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The Design & Innovation Lead conceives of develops delivers and manages user-centered analytics products and experiences that enable Medicare Stars performance improvement. This role works on problems of diverse scope and complexity (moderate to substantial) translating business needs into intuitive dashboards decision tools and scalable solutions. The Design & Innovation Lead partners across Analytics Quality Operations and Technology to ensure solutions meet customer needs drive adoption and achieve enterprise success.

The Design & Innovation Lead leads all phases of the solution/product life cyclefrom discovery and inception through delivery launch and iterationby designing and developing analytics products to meet specific customer needs and achieve defined success outcomes (e.g. adoption usability decision impact and measurable performance improvement). Once products are launched monitors efficacy of products and uses customer and business partner feedback to ensure products are meeting customer needs across each customer segmentation adjusting products over time to continue to achieve the desired outcomes. Advises executives to develop functional strategies (often segment specific) on matters of significance. Exercises independent judgment and decision making on complex issues regarding job duties and related tasks and works under minimal supervision Uses independent judgment requiring analysis of variable factors and determining the best course of action.

Key responsibilities include:

Product Discovery & Requirements: Lead discovery with stakeholders to define user needs workflows KPI hierarchy and success measures; translate ambiguous needs into clear requirements user stories and acceptance criteria.

Design & Prototyping: Create rapid prototypes (wireframes clickable mockups workflows) and partner with BI/Data Engineering to deliver production-ready dashboards calculators and reporting experiences.

Innovation Pipeline: Establish and run an innovation pipeline (intake triage prototype pilot scale) prioritizing work based on impact feasibility and alignment to enterprise Stars strategy.

Adoption & Enablement: Drive adoption through usability testing training materials playbooks release notes and stakeholder engagement; create feedback loops to reduce rework and improve user satisfaction.

Cross-Functional Partnership: Partner with data governance and engineering to ensure consistent definitions scalable designs and alignment to enterprise data strategy (security/PHI compliance single source of truth standardized KPI logic).

Executive Advising & Decision Support: Advise leaders on functional strategies (often segment-specific) related to analytics product design and innovation priorities; influence decisions with strong storytelling and structured recommendations.

The Design & Innovation Lead exercises independent judgment and decision-making on complex issues works under minimal supervision and applies analytical thinking across variable factors to determine the best course of action.

Use your skills to make an impact

Required Qualifications

• Bachelors degree OR equivalent experience (degree not required if experience demonstrates capability).
• 8 years of relevant experience in product design UX/UI analytics visualization digital product delivery or related experience and/or 2 years of project/product leadership experience with demonstrated delivery ownership.
• Experience designing and improving dashboards/decision-support tools (e.g. Tableau Power BI Looker or similar).
• Proven stakeholder facilitation and ability to translate business needs into usable solutions with measurable outcomes.

Preferred Qualifications

• Bachelors degree

This role is not eligible for work visa sponsorship.

To ensure Home or Hybrid Home/Office employees ability to work effectively the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

• At minimum a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless wired cable or DSL connection is suggested.
• Satellite cellular and microwave connection can be used only if approved by leadership.
• Employees who live and work from Home in the state of California Illinois Montana or South Dakota will be provided a bi-weekly payment for their internet expense.
• Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

As part of our hiring process for this opportunity we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number if it is not already on file. When required an email will be sent from with instructions on how to add the information into your official application on Humanas secure website.

Travel: While this is a remote position occasional travel to Humanas offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills knowledge experience education certifications etc.

$126300 - $173700 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana Inc. and its affiliated subsidiaries (collectively Humana) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits Humana provides medical dental and vision benefits 401(k) retirement savings plan time off (including paid time off company and personal holidays volunteer time off paid parental and caregiver leave) short-term and long-term disability life insurance and many other opportunities.

Application Deadline:

About us

Humana Inc. (NYSE: HUM) is committed to putting health first for our teammates our customers and our company. Through our Humana insurance services and CenterWell healthcare services we make it easier for the millions of people we serve to achieve their best health delivering the care and service they need when they need it. These efforts are leading to a better quality of life for people with Medicare Medicaid families individuals military service personnel and communities at large.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race color religion sex sexual orientation gender identity national origin age marital status genetic information disability or protected veteran status. It is also the policy of Humana to take affirmative action in compliance with Section 503 of the Rehabilitation Act and VEVRAA to employ and to advance in employment individuals with disability or protected veteran status and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions including but not limited to recruitment hiring upgrading promotion transfer demotion layoff recall termination rates of pay or other forms of compensation and selection for training including apprenticeship at all levels of employment.