Customer Care Representative
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Job Location:
Monthly Salary:
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
As a Customer Care Representative youll answer calls from Best Buy Health customers and their caregivers. Topics include billing service plans account changes basic technology troubleshooting and health and safety services (e.g. 24/7 urgent response). Youll need to manage multiple applications update electronic records and provide accurate documentation. To succeed in this role you must use active listening to understand and resolve customers needs.
This role ishybrid which means you must be located within a drivable distance to our Best Buy Health office in Novi MI. You may be asked to come into the office up to 3 days per week.
What youll do
Basic qualifications
Preferred qualifications
Whats in it for you
Were committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it especially key moments in your life.
Our benefits include:
About us
At Best Buy Health our goal is to empower people to age independently and safely. We do that by unlocking the power of technology and human connection. Together were shaping a future where innovation and compassion work hand in hand to help people live more independent connected lives.
As part of Best Buy Co. Inc. our culture is built on deeply supporting and valuing our amazing employees. Were committed to being a great place to work where you can unlock unique career possibilities. Above all we aim to provide a place where you can bring your full authentic self to work now and into the future. Tomorrow works here.
Best Buy is an equal opportunity employer.
This role ishybrid which means you must be located within a drivable distance to our Best Buy Health office in Novi MI. You may be asked to come into the office up to 3 days per week.
What youll do
- Respond to high volume of inbound calls from new and existing subscribers
- Actively listen provide supportive responses and address customers needs
- Recommend products and services that align with customers needs
- Protect customer information by adhering to all Federal and State regulations (i.e. CPNI PCI and HIPAA)
Basic qualifications
- 1 year of customer service or call center experience
Preferred qualifications
- Experience working in a fast-paced call center environment
- Experience working in a technology-focused industry
- Experience working with senior-aged customers
Whats in it for you
Were committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it especially key moments in your life.
Our benefits include:
- Compensation for this position is $20 per hour
- Generous Best Buy employee discount
- Physical and mental well-being support
- Financial savings and retirement resources
- Tuition reimbursement
About us
At Best Buy Health our goal is to empower people to age independently and safely. We do that by unlocking the power of technology and human connection. Together were shaping a future where innovation and compassion work hand in hand to help people live more independent connected lives.
As part of Best Buy Co. Inc. our culture is built on deeply supporting and valuing our amazing employees. Were committed to being a great place to work where you can unlock unique career possibilities. Above all we aim to provide a place where you can bring your full authentic self to work now and into the future. Tomorrow works here.
Best Buy is an equal opportunity employer.
Required Experience:
IC
Key Skills
- Bidding
- Business Solutions
- ABAP
- Business Operations
- Business Sales
- Corporate Marketing
About Company
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