Business Continuity Specialist- MENAT

Cairo - Egypt

Monthly Salary: Not Disclosed

Posted on: 13 hours ago

Vacancies: 1 Vacancy

Job Summary

Why should you join dLocal

dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate we make it possible for our merchants to make inroads into the worlds fastest-growing emerging markets.

By joining us you will be a part of an amazing global team that makes it all happen in a flexible remote-first dynamic culture with travel health and learning benefits among others. Being a part of dLocal means working with 1000 teammates from 30 different nationalities and developing an international career that impacts millions of peoples daily lives. We are builders we never run from a challenge we are customer-centric and if this sounds like you we know you will thrive in our team.

Whats the opportunity

Be theBusiness Continuity Specialistguiding dLocals operational resilience strategy elevating incident response continuity planning and risk management across markets and partners.

Act as a bridge between global standards and local execution ensuring paymentoperations continuityfor merchants by aligning people processes and platforms across time zones.

Partner with processors acquirers card networks APM providers and issuers to proactively reduce risk and minimize impact when incidents occur.

Establish clear continuity metrics and routines that protect the merchant experience and support scale.

What will I be doing

Lead end-to-endincident managementfor critical operational events from triage to resolution coordinating internal teams and external partners to restore service quickly.
Run war rooms when needed ensure timely stakeholder updates and manage status communications for CS/AM merchants and partners.
Own and continually improveoperational playbooksand runbooks for major scenarios (degradations partner outages configuration errors go-live hypercare).
Drive root-cause analysis and post-incident reviews; track corrective and preventive actions to closure and ensure learnings are institutionalized.
Conductbusiness impact assessmentswith Product Engineering Operations Risk and Compliance; define practical RTO/RPO targets and escalation paths.
Plan and executeBCP/DR testswith processors acquirers and APMs; validate failover paths and data integrity document gaps and implement fixes.
Monitor continuity KPIs and SLAs; partner with Data/BI to surface dashboards for incident trends MTTA/MTTR and merchant-impact analytics.
Strengthen vendor and partneroperational governance(SLAs escalation matrices hotlines and incident exercises) to reduce recovery time.
Support merchantgo-live readinessfor high-impact launches including credentials checks data validations and structured hypercare.
Maintain high-quality documentation of incidents and decisions in Jira/Confluence; ensure auditability and traceability.
Participate in on-call rotations and be available for time-critical coordination across multiple time zones when required.

What skills do I need

46 years in payments/fintech operationsbusiness continuity incident management merchant operations or partner/processor support.
Strong familiarity with thepayments ecosystem(processors acquirers APMs card schemes; credentials SLAs settlements/reconciliations).
Proven experience leadingcross-functional incident response performing root-cause analysis and driving corrective actions end-to-end.
Ability to design test and improvecontinuity playbooksand BCP/DR exercises with internal teams and external partners.
Excellent communication and stakeholder management; calm under pressure merchant-centric and action-biased.
Proficiency withSheets/Exceland ticketing/documentation tools (e.g. Jira/Confluence); comfort with data-driven decision-making.
Fluency inEnglish; Arabic speaking is a plus.
Bachelors degree in Business Engineering Economics or related field.

What do we offer

Besides the tailored benefits we have for each country dLocal will help you thrive and go that extra mile by offering you:

- Flexibility: we have flexible schedules and we are driven by performance.

- Fintech industry: work in a dynamic and ever-evolving environment with plenty to build and boost your creativity.

- Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded.

- Learning & development: get access to a Premium Coursera subscription.

- Language classes: we provide free English Spanish or Portuguese classes.

- Social budget: youll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!

- dLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team Weve got your back!

What happens after you apply

Our Talent Acquisition team is invested in creating the best candidate experience possible so dont worry you will definitely hear from us. We will review your CV and keep you posted by email at every step of the process!

Also you can check out ourwebpage Linkedin Instagram and Youtubefor more about dLocal!

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

Why should you join dLocaldLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we opera...