Technical Consultant – Adobe Delivery Team, Customer Journey Practice

Our Company

Changing the world through digital experiences is what Adobe is all about. We empower everyonefrom emerging artists to global brandsto design and deliver exceptional digital experiences.Werepassionate about enabling people to create powerful images videos and apps and transforming how companies engage with customers across every screen.

Were on a mission to hire thevery bestand are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We know the next big idea could be yours!

Role Summary

The Customer Journeys Technical Consultant leads complex marketing technology implementations across B2C and B2B customers with a strong focus on Adobe Customer Journey solutions (AJOCampaignMarketoTarget). This role combines technical delivery leadership marketing automationexpertise and consulting capabilities to drive value for our customers and support the growth of our product offerings.

WhatYoullDo

• Lead and implement marketing automation and customer journey solutions across B2C and B2B customersleveraginghandson experience with marketing technologies to deliver Adobe Customer Journeys technologyincludingAdobe Journey Optimizer (AJO) Marketo Adobe Campaign Adobe Target and broaderAdobe Experience Cloud.

• Drive marketingpersonalization experimentation and optimizationstrategies that improve customer engagement increase conversion and enhance overall marketing performance.

• Act as a strong partner toProduct and Engineeringbyproviding structured platform feedbackadvocating forcustomer needs and supporting ongoing product development and roadmap evolution.

• Bring deepindustry knowledge and consultingexpertiseto guide clients through best practices challenge assumptions and deliver proactive prescriptive recommendations that shape their marketing and customer experience strategies.

• Collaborate with crossfunctional teamsto translate business requirements into scalable technical solutions ensuring alignment across strategy design data and platform execution.

• Partner closely withproject and engagement leadershiponexecutive readouts escalation management and proactive risk identification and mitigation.

• Support the creation ofdelivery frameworks accelerators and repeatable processes that improve efficiency consistency and customer outcomes.

• Utilizeproprietary AdobeAItechnologiesto deliveran improved andhigh-qualitycustomer experience.

• Translate customer needs into technical solutions based on a balance of architecture standards and plans total cost ofownershipand feasibility.

• CollaboratewithAdobessalesand internal teamstogrowaccountsideatesolutionsandaddressevolvingcustomer needs.

• Provide mentorship andtechnical leadership to teammembersfostering knowledge sharing and capability growth across the team.

Produce highquality unittested deliverables andparticipatein peer testing including analyzing functional and technical documentation to create test plans test cases and test scripts.

Technical & Professional Skills

• Hands-onexpertisewithB2C and B2B marketing technologiessuch as:Adobe Journey Optimizer (AJO) Marketo Adobe Campaign Adobe Target
  Responsys Salesforce Marketing Cloud Cheetah Mail Braze HubSpotand other enterprise marketing platforms;Adobe solutions preferredbut not.

• Strong understanding of marketing personalization segmentation experimentation frameworks (A/B multivariate) and datadriven optimization strategies.

• Knowledge ofthedigital marketingecosystemand thetoolstechnologiesand strategiesthat support it including CDP DMPPaid Media identity managementmarketing automationdata collection & privacy laws.

• ProficiencyinHTMLSQLscriptingdata modeling concepts campaign logic and workflow orchestration.

• Experience working with and setting up API connectionsand comfortable using PostmanPostBusteror similar tools.

• Ability to translate business goals and requirements into scalable marketing architectures data structures and measurable KPIs.

• Produce clear well-communicated complete designs for product features or sub-systems

• Strong consulting skillset including the ability to deliverindustry insights apply aproactive and prescriptiveapproach and confidently engage with executivelevel stakeholders.

• Excellent communication problemsolving and cross-functional collaboration skills with the ability to navigate ambiguity and drive clear outcomes.

• Experience partnering withProduct and Engineeringteams to inform roadmap planningidentifyenhancements and support gotomarket strategy.

• Ability to learn on theflyand stay on top ofarapidlychangingtechnologylandscape that is heavilyinfluencedbyadvancements in AI.

Preferred Qualifications

• Experience leading multiworkstream marketing technology or customer experience programs.

• Background in customer journey design lifecycle marketing or marketing analytics.

• Certifications in Adobe Experience Cloud applications or similar platforms.