AMS Engineer

We are building a permanent AMS capability to support a set of critical government services and are looking for an experienced AMS Engineer to be part of that foundation.

This role combines hands-on technical support with long-term ownership of applications service quality and operational improvement. You will play a key role in improving stability resilience and supportability of systems over time.

This is a technical engineering position operating at 2nd/3rd line closely aligned with development and delivery teams.

PLEASE Note this role will work 40 hours per week - Monday to Saturday in shifts patterns from 8 - 4pm 12 - 8pm and 9 - 5pm

Covering around one Saturday in every 6

Provide 2nd / 3rd line support for live and pre-production applications

Own incidents through investigation resolution and closure including root cause analysis

Work with developers and infrastructure teams on root cause and permanent fixes

Execute and maintain smoke test for application and daily operational checks and reports

Analyse logs metrics and monitoring data to diagnose issues

Support releases and deployments including out-of-hours activity where required

Work within ITIL-aligned processes (Incident Problem Change)

Communicate clearly with stakeholders during incidents and service disruptions

Strong experience in Application Support / AMS / Production Support

Proven troubleshooting experience in distributed backend systems

Comfortable working directly on Servers (Linux/Windows) to diagnose issues

Shell scripting and/or

Java (debugging and OO concepts)

RESTful APIs

SQL / PostgreSQL

Jenkins and CI/CD pipelines

Usage of tools like confluence Halo/ServiceNow Jira etc

Application servers knowledge

Confident working in live service environments under pressure

PLEASE Note this role will work 40 hours per week - Monday to Saturday in shifts patterns from 8 - 4pm 12 - 8pm and 9 - 5pm

Covering around one Saturday in every 6

Desirable

Excellent communication & written skills

Microservice-based architectures

Ability to work independently learn applications quickly and adapt in a BAU support environment

Automation or scripting to improve operational efficiency

Experience supporting public sector or regulated systems

Minimum 3 to 5 years experience within an application support role

Additional Information

This role involves rotational shift working (Monday to Saturday 08:00 20:00)

SC clearance is required for access to systems

Immediate impact and rapid onboarding expected

Why Join

Be part of building a permanent AMS function not just maintaining it

Develop long-term ownership and deep system knowledge

Opportunities to grow into senior AMS platform SRE or engineering roles

Work on meaningful public services with real user

By joining us you can expect:

• Autonomy to develop and grow your skills and experience
• Be part of exciting project work that is making a difference in society
• Strong inspiring and thought-provoking leadership
• A supportive and collaborative environment.

As well as this we offer:

• Development access to LinkedIn Learning a management development programme and training
• Wellness 24/7 Confidential employee assistance programme
• Social Breakfast Tuesdays Thirsty Thursdays and Pizza on the last Thursday of each month as well as commitment to charitable causes
• Time off 25 days a year
• Pension Salary Exchange Scheme with 4% employer contribution and 5% employee contribution
• Discretionary Company Bonus based on company and individual performance
• Life Assurance of 4 times base salary
• Private Medical Insurance which is non-contributory (spouse and dependants included)
• Worldwide Travel Insurance which is non-contributory (spouse and dependants included)

Required Experience:

IC