As a Commercial Account Manager you will be responsible for driving revenue growth developing strong customer relationships and ensuring exceptional customer satisfaction across our commercial customer portfolio. You will partner closely with crossfunctional teams to execute effective sales strategies acquire new customers and expand revenue within existing accounts. This role sits at the intersection of commercial strategy solution selling and customer success ideal for a sales professional passionate about AIpowered technology and business transformation.

About The Role

1. Sales Strategy & Execution

• Develop and execute strategic account plans to achieve revenue targets and expand the commercial customer base
• Collaborate with account specialists solution consultants product teams and marketing to drive effective sales and renewal strategies
• Represent the voice of the customer internally to influence product and service improvements
• Meet or exceed all sales KPIs including quota pipeline coverage and forecast accuracy

2. Customer Acquisition & Growth

• Drive new business acquisition through targeted outreach prospecting and strategic sales initiatives
• Identify qualify and close new opportunities within assigned territories or market segments
• Expand customer value through upsell and crosssell initiatives across the full portfolio
• Maintain a strong accurate sales pipeline that reflects opportunity health and progression

3. Customer Relationship Management

• Serve as the primary point of contact for commercial customer inquiries commercial discussions and escalations
• Build and nurture longterm trusted relationships with key customer stakeholders
• Ensure high levels of customer satisfaction adoption and retention
• Partner with Customer Success to ensure seamless onboarding and continued value realization

4. Customer Engagement & Solution Selling

• Lead customer presentations discovery sessions and business reviews for complex commercial opportunities
• Develop a deep understanding of customer business needs workflows and compliance challenges
• Present tailored technology solutions that demonstrate measurable business outcomes
• Conduct regular account reviews to identify expansion opportunities and ensure aligned objectives

5. Internal Collaboration

• Work with solution consultants to design and position customized AIenabled solutions
• Coordinate with professional services to support timely and successful implementations
• Partner with Alliances & Partnerships teams for strategic account development
• Relay customer insights to product engineering and marketing to shape future roadmap and messaging

About You

Required Qualifications

• Bachelors degree in Business Marketing or related field
• 35 years experience in account management or sales within the software or technology sector
• Proven record of overachievement against sales targets
• Strong understanding of AI SaaS and technologydriven solutions
• Exceptional communication negotiation and presentation skills
• Experience with solution selling strategic planning and multistakeholder engagement
• Proficiency in CRM and sales analytics platforms

Preferred Qualifications

• MBA or advanced business degree
• Experience in AI ML or datadriven product environments
• Demonstrated success managing commercial or midmarket accounts
• Proven ability to build and grow partner and channel relationships

Key Success Measures

• Sales Performance

  • Quota attainment
  • Revenue growth
  • Win rate and deal velocity

• Customer Relationship Management

  • Customer satisfaction (CSAT)
  • Retention & renewal rates
  • Net Promoter Score (NPS)

• Operational Excellence

  • Forecast accuracy
  • Pipeline coverage and health
  • Sales productivity

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Whats in it For You

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal tax accounting compliance government and media. Our products combine highly specialized software and insights to empower professionals with the data intelligence and solutions needed to make informed decisions and to help institutions in their pursuit of justice truth and transparency. Reuters part of Thomson Reuters is a world leading provider of trusted journalism and news.

We are powered by the talents of 26000 employees across more than 70 countries where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity accuracy fairness and transparency are under attack we consider it our duty to pursue them. Sound exciting Join us and help shape the industries that move society forward.

As a global business we rely on the unique backgrounds perspectives and experiences of all employees to deliver on our business goals. To ensure we can do that we seek talented qualified employees in all our operations around the world regardless of race color sex/gender including pregnancy gender identity and expression national origin religion sexual orientation disability age marital status citizen status veteran status or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

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