Direct Response Representative

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud the AI-powered Experience Orchestration platform organizations can accelerate growth by delivering empathetic personalized experiences at scale to drive customer loyalty workforce engagement efficiency and operational improvements.

We employ more than 6000 people across the globe who embrace empathy and cultivate collaboration to succeed. And while we offer great benefits and perks like larger tech companies our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Positions in this job family are responsible for marketing to and finding new potential customers to support increased product sales of the organization. Activities include:
- Identifying business development opportunities using market research and business acumen;
- Pursuing new business relationships and transitioning potential buyers to sales;
- Assessing customer needs and suggesting appropriate products & services;
- Responding to customer inquiries;
- Supporting sales opportunities in conjunction with the sales and product teams and conducting initial product demonstrations when necessary;
- Building and driving marketing activity towards key customer personas;
- Developing medium to long-term business development plans and preparing strategies to protect grow and diversify the relationship with targeted customers. Expectations for this job profile are typically as follows: - Working to achieve defined operational targets within job area with some impact on their teams performance.

- Works on problems of limited scope following standardized practices and procedures.

- Develops stable and trustful working relationships with internal team.

If a Genesys employee referred you please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people systems data and AI across the enterprise. As a result organizations can drive customer loyalty growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more visit.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in your ability to access or use this online application and need an alternative method for applying you or someone you know may contact us at .

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race color age religion sex sexual orientation gender identity or expressionmarital status domestic partner statusnational origin genetics disabilitymilitary andveteran status and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.