GAR SME, Global AR Finance Operations
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Job Summary
This role is a combination of 2 specific elements - 1) Billing Operations Management (BOM) automation projects critical for Ads Devices and Emerging and Digital channels. The analyst would also manage Amazon connect program expansion with GAR training CX and Ops and working with tech teams on enhancements.
1. This resource would be working closely with partner teams in SCs including Billing ORT and other relevant teams to simplify the onboarding of any new sub-optimal launch. The resource will be expected to run 2-3 projects per quarter.
Connect and CX Scope -
with AR Ops teams across multiple time-zones to collect feedback on CX related issues/ tech projects/ enhancements.
closely with Product & Tech POCs to drive related Tech projects.
3. Ongoing Audit of Connect metrics and across channels
4. Work closely with the SC teams to collate and review the SLAs for different processes and work backwards from a customer expectation on best-in-class service. This will include identifying tasks/ activities/ process steps that contribute to a longer SLA and eliminating/ combining/ automating these.
- 6 years of tax finance or a related analytical field experience
- 4 years of Accounts Receivable or Account Payable experience
- 4 years of applying key financial performance indicators (KPIs) to analyses experience
- 4 years of creating process improvements with automation and analysis experience
- 4 years of identifying leading and executing opportunities to improve automate standardize or simplify finance or business tools and processes experience
- Bachelors degree in accounting information systems finance or equivalent or Bachelors degree and 5 years of Accounts Receivable (AR) experience
- 4 years of participating in continuous improvement projects in your team to scale and improve controllership with measurable results experience
- MBA or CPA
- Knowledge of Tableau
- Experience working with large-scale data mining and reporting tools (examples: SQL MS Access Essbase Cognos) and other financial systems (examples: Oracle SAP Lawson JD Edwards)
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
1. This resource would be working closely with partner teams in SCs including Billing ORT and other relevant teams to simplify the onboarding of any new sub-optimal launch. The resource will be expected to run 2-3 projects per quarter.
Connect and CX Scope -
with AR Ops teams across multiple time-zones to collect feedback on CX related issues/ tech projects/ enhancements.
closely with Product & Tech POCs to drive related Tech projects.
3. Ongoing Audit of Connect metrics and across channels
4. Work closely with the SC teams to collate and review the SLAs for different processes and work backwards from a customer expectation on best-in-class service. This will include identifying tasks/ activities/ process steps that contribute to a longer SLA and eliminating/ combining/ automating these.
- 6 years of tax finance or a related analytical field experience
- 4 years of Accounts Receivable or Account Payable experience
- 4 years of applying key financial performance indicators (KPIs) to analyses experience
- 4 years of creating process improvements with automation and analysis experience
- 4 years of identifying leading and executing opportunities to improve automate standardize or simplify finance or business tools and processes experience
- Bachelors degree in accounting information systems finance or equivalent or Bachelors degree and 5 years of Accounts Receivable (AR) experience
- 4 years of participating in continuous improvement projects in your team to scale and improve controllership with measurable results experience
- MBA or CPA
- Knowledge of Tableau
- Experience working with large-scale data mining and reporting tools (examples: SQL MS Access Essbase Cognos) and other financial systems (examples: Oracle SAP Lawson JD Edwards)
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Key Skills
- Bidding
- Integration
- Christmas Temporary
- ABB
- Elevator Maintenance
- Application Engineering
About Company
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