Part time Night Supervisor

The independently owned Old Parsonage Hotel centrally located in Oxford city centre is a 5-star hotel with 35 luxury bedrooms. The Old Parsonage is part of The Oxford Collection a small privately owned group of two luxury 5* hotels and apartments three restaurants that consists of the Old Bank Hotel the Old Parsonage Hotel 36 St Giles Parsonage Grill Gees Restaurant & Bar and Quod Restaurant & Bar. Having recently undergone a complete refurbishment programme we have 80 bedrooms across three iconic properties in central Oxford with unrivalled views across the citys beautiful skyline.

We offer support training and development opportunities to help your career flourish. We believe that investment in each and every one of our collectives is key to the success of our business and the happiness of our customers. As a member of the team we are looking for an exceptional candidate who shares these values.

We are currently looking for an individual who is a natural leader in hospitality to join our small luxury hotel as a part-time Hotel Night Supervisor. You will be professional confident and self-motivated required to welcome guests and assist them with all their requests. You will need to have a comprehensive understanding of all hotel services and a sound knowledge of Oxford and its surrounding areas. You will work with other departments within the hotel to ensure our guests feel welcome throughout their stay.

Duties of the Night Supervisor:

• To welcome guests in a friendly and accommodating manner making a great first impression
• Provide information to guests and assist with luggage
• Assist with requests; booking taxis giving directions room service (to assist hotel guests with the drinks and food orders from the night menu)
• To learn and retain a comprehensive understanding of all hotel services and useful local information - to ensure maximum benefit to the guest and the ability to work effectively
• Maintaining all necessary aspects of security for the hotel during the night shift
• To check guests in and out of the hotel observing housekeeping status ensuring the correct rates are charged that all services are correctly billed and that the guests payments are properly processed
• To bank cash and cheques received during your shift
• To follow correct shift procedures and checklists at all times ensuring that daily tasks are completed and a thorough handover takes place at the end of your shift

Requirements of the Night Supervisor:

• Provide friendly and professional customer service
• Ability to work under pressure
• Experience working in a similar guest-facing role
• Knowledge of the local area
• Good computer literacy
• Effective time management and organisational skills

We offer an excellent rate of pay for a part-time position working 3 shifts per week from 10pm to 7am. An OTE up to 15.50 per hour including non-contractual tronc (service charge).

Part-time Night Supervisor Benefits:

• Meals on duty
• 50% discount on food within our restaurants
• Up to 700 recruitment incentive
• Uniform provided
• Membership to our Employee Assistance Programme with Hospitality Action
• Pension scheme
• Holidays in accordance with the statutory minimum
• Opportunities to develop within our Company
• A paid day off on your birthday
• Team awards and prizes
• Hospitality Rewards: offering discounted gym membership high-street and online shopping discounts discounted vouchers a cashback card and 24/7 online GP service

Eligibility to work within the UK must be proven and two references should be available on request.