STA Customer Journey Expert for Assisted Onboarding

Are you excited about driving digital adoption and creating seamless customer experiencesWerelooking for a resultand customer-drivenCJEerwith strong skills in dataanalysisstakeholdermanagementand customer journey a short Term Assignment we are looking for a Senior Customer Journey Expert Onboarding in the tribe Daily Banking & Mobile Led.

Your mission
Help us maximize the impact of our digital onboarding journeybyboostingadoption in assisted channels and empoweringBranches and INGServicePointsto fully embrace this journeyand continuously improve this journey.

STA
At INGmobileis our strategic focus. We aimtoonboard as many customersas possible through our digital channels. A key challenge is increasing adoption of the mobile onboarding journey within Branches and INGServicePointsandthatswhere you come in. This STA offers aunique challenge:use your analytical skills to make opportunities visible and to help Branches and ISP to onboard every customer via will provide you with an opportunity to havedirectimpact on one of our principal tribe targets while getting to know mobile onboarding as well as our physical channel really well.

We are looking for asenior Customer Journey Expert withexecution poweraffinity with data-analyseswho loves tocooperate andhas greatstakeholdermanagement you up for a challenge Pleasereadon!

What you will do

• Own the challenge:Drive mobile adoption across assisted channels.
• Analyze and improve:Conduct data-driven research toidentifyopportunities and define actionable improvements.
• Connect and influence:Act as the link between teams encouraging Branch and ISP leads and employees to embrace change collect feedback andalign this with the responsible teams to improvethe digital journey.
• Balance priorities:Find the right balance betweenstrategic goals and short-termcustomer-and employee-experience explain and challenge directions when needed.
• Execute with impact:Translate ideas and insights into an ambitious actionable planand deliver it in close collaboration with Commercial and Network Development ISP Experts and Leads.

What you bring

• Amasters or bachelorsdegree
• Strong realization skills: you take ownership and make things happen
• Excellent analytical skills and data-driven decision-making
• Solid interpersonal and collaborative skills to engagevariousstakeholders
• Fluency in Dutch

Details of the STA

• Duration: till the end of July
• Location: Amsterdam Acanthus hybrid working(min.2 days onsite)
• Job scale:10 or 11

Ready to apply
Interested in making a real impactforour customers and ING while developing yourself ina great teamApply now and help shape the future of onboarding!