Training and Communications Consultant

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

Cat Digital is the digital and technology arm of Caterpillar Inc. leveraging the latest technologies to build industry leading digital solutions for our customers and dealers. With over 1.5 million connected assets worldwide our teams use data technology advanced analytics telematics and AI capabilities to help our customers build a better more sustainable world.

Job Summary:
Develops and delivers training programs for dealers and customer facing employees to maintain and improve their job skills; consulting business units and dealers on training and communication needs.

The Cat Foresight and Cat Inspect Communications and Engagement team is seeking a talented and motivated trainer and communicator. This role will develop and deliver training modules and courses for dealers and customer facing employees to maintain and improve their job skills.

What You Will Do:

• Developing and delivering training modules courses and programs; ensuring that courses and materials are relevant to the organizations customer service processes.
• Gathering customer service performance data to measure success of the training programs; monitoring ROIs and taking appropriate measures to improve training effectiveness.
• Reviewing and maintaining training materials to ensure compliance with organizational policies and procedures.
• Analyzing new training methods tools and content options to determine the feasibility of use and application in future customer service training programs.
• Analyzing and interpreting data providing detailed observations and insights and recommending actions to take based on insights.
• Gathering and evaluating information relevant to a given topic present conclusions and alternatives in the context of business goals
  
  

What You Will Have:

• Training and Development: Extensive knowledge of training processes and procedures; ability to implement training related tasks and programs to ensure smooth daily and strategic training operations.
• Effective Communications: Extensive knowledge of effective communication concepts tools and techniques; ability to effectively transmit receive and accurately interpret ideas information and needs through the application of appropriate communication behaviors.
• Customer Focus: Working knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
• Decision Making and Critical Thinking: Extensive knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
• Problem Solving: Working knowledge of approaches tools techniques for recognizing anticipating and resolving organizational operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

Considerations for Top Candidates:

• Typically a bachelors degree or higher in Education.
• An understanding of Instructional Design and the ADDIE model.
• Experience and proficiency in data analysis.
• Field experience in Marketing/Communications.
• Teaching experience (typically 3 years).
• Fluency in Spanish or French is a plus.

Additional Information:

This position will have the option to be based out of our Chicago IL or Peoria IL offices.

Travel expectations up to 15% as needed

#LI

#BI (used to post on Built In Chicago)

What You Will Get:

Working with a Fortune 100 leader you can build your career on a global scale and take advantage of development opportunities with emerging technologies. Weve created an inclusive environment for you to explore your passions make an impact and do the work that really matters. Join Us.

About Caterpillar

Caterpillar Inc. is the worlds leading manufacturer of construction and mining equipment off-highway diesel and natural gas engines industrial gas turbines and diesel-electric locomotives. For nearly 100 years weve been helping customers build a better more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services backed by our global dealer network provide exceptional value that helps customers succeed.

Summary Pay Range:

Compensation and benefits offered may vary depending on multiple individualized factors job level market locationjob-related knowledge skills individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility terms and guidelines. This is a summary list of benefits.

• Medical dental and vision benefits*

• Paid time off plan (Vacation Holidays Volunteer etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

Not ready to apply Join our Talent Community.