Description:
As an ACCOUNTS RECEIVABLE COLLECTIONS SPECIALIST on our Finance team you will be responsible for the research resolution and collection of delinquent customer accounts with a goal of maintaining a DSO within budget and increase cashflow. The role is also responsible for maintaining excellent customer relations and performing other duties as assigned to assist the overall Finance Department.
Responsibilities:
Commercial collections requiring a high volume of incoming and outgoing customer contacts
Process a high volume of customer requests including but not limited to:
o Online credit card transactions via secure bank websites & customer portals
o Maintain payment card industry security protocols
o Vendor forms & bankruptcies
Partner with customer service and/or sales to obtain payment and customer retention.
Educate customers on keeping their accounts current and the consequences of delinquency.
Analyze collection and A/R reports
Assist the Finance team with ad-hoc reports and special projects including audits
Identify process improvements
Other duties as assigned
Qualifications:
A minimum of 1-year previous commercial collections experience or associate degree
Ability to utilize professional effective collection techniques and maintain good notes
The successful candidate must have a strong client service mindset and the ability to use collaborative and non-adversarial approaches in achieving diverse goals.
Meticulous with strong organizational skills
Intermediate skills in MS Office including Excel Computerized Accounting & Outlook
Excellent critical thinking skills with the capability to analyze prioritize & multi-task
Self-directed initiative-taking individual with a personable demeanor working well with others
Experience processing online credit card transactions is a plus
Professional written and verbal communication techniques
Ability to maintain professional courteous firm & factual decorum with internal & external customers
Required Experience:
IC
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