Team Leader Contact Centre
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Job Location:
Yearly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Lead the Future of Customer Experience at ATCO
Fixed Term March 2026 December 2026
At ATCO were powering safe reliable and customer focused energy services for communities across Western Australia. Were looking for a dynamic and people driven Team Lead Contact Centreto inspire develop and empower our frontline team.
Reporting to the Manager Control Room & Contact Centre youll guide and support the team through daily operations fostering a positive customer focused environment. Youll oversee the day-to-day function of the Contact Centre providing clear leadership and ensuring customers receive fast accurate and high quality service throughout this fixed term engagement.
WhatYoullDo
- Lead and elevate the Contact Centre ensuring customer needs are met quickly service levels are achieved and escalations are handled with confidence and care.
- Identifyopportunities to improve the customer journey enhancing firstcontact resolution and simplifying processes to support smoother interactions.
- Support operational effectiveness by reviewing workload patterns servicetrendsand customer feedback toidentifyimprovements.
- Coach and uplift your team providing regular development clearexpectationsand meaningful feedback to build a highperforming customerfocused culture.
- Maintain strong compliance and performance standards through reporting audits and action plans that support consistent service delivery.
What You Bring
- Experience leading customer service teams in a Contact Centre environment with a strong focus on service levelsqualityand regulatory compliance.
- A continuous improvement mindset with the ability to spot patterns understand root causes and make practical changes that enhance customer experience.
- Strong capability in managing escalations with professionalismempathyand sound judgement.
- Confidence working with performance insightsreportingand audit routines to support team development and operational improvements.
What We Offer
- Free onsite parking (Jandakot)
- Salary Sacrifice options
- Access to corporate discounts including health insurancebankingand fitness clubs.
- Access to ATCOs Employee Assistance Program
ATCO fosters an inclusive workplace culture where everyone is treated fairly and respectfully. We are an Equal Opportunity employer and encourage applications from women and Aboriginal and Torres Strait Islander people.
Key Skills
- Hyperion
- Acquisition
- Asset
- ABAP
- Basic
- Activex
About Company
ATCO Canada provides prefabricated building solutions—mobile offices, classrooms, camp services, and workforce accommodations across the country.
