Senior Knowledge Systems Manager
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Job Summary
About us:
Linklaters is a global law firm providing legal services in 20 countries and through 30 offices.
Linklaters is a people business. Being best in class in the eyes of our clients means that our people must be exceptional.
We look not only for brilliant minds but for people who will thrive in our environment: people who love working collaboratively and demonstrate the innovative efficient agile entrepreneurial and responsible mind-set we aim to bring to every interaction.
Ours is an environment of outperformance. We achieve this not with targets and incentives but by fostering a positive supportive fair and open atmosphere.
We respect and value difference but insist on inclusivity. We celebrate all aspects of diversity and challenge any form of bias. This is vital to our ability to work as one team with a common goal.
About the role:
Were looking for a Senior Knowledge Systems Manager to lead the strategy vision and evolution of Linklaters core knowledge platforms Matter Explorer Legal Knowledge Search and the firms global intranet. This is a highly influential role at the heart of our knowledge ecosystem shaping how our people discover share and leverage knowhow across our international network.
Youll collaborate closely with the Head of Knowledge & Information to set the strategic direction for Knowledge Systems and ensure our platforms remain innovative usercentric secure and aligned with the firms ambitions. This is an exciting opportunity to drive behavioural change champion knowledge sharing and embed modern AIenabled knowledge practices across the firm.
In this role you will:
- Be the Business Owner for Knowledge Systems (inc. Intranet Experience Management Legal Knowledge Search) working in Collaboration with the Product Owners in Tech & Data to define strategies and roadmaps.
- Own our global search browse and taxonomy capability enabling seamless content discovery across the firm.
- Manage and develop a small Knowledge Systems team fostering a culture of clarity collaboration and high performance.
- Partner closely with Technology & Data Product Owners legal practices and business teams to influence firmwide projects and innovation initiatives.
- Drive user engagement through impactful communications training and tailored rollout campaigns.
- Set and track key performance metrics to measure success identify enhancements and support continuous improvement.
- Oversee governance compliance and reporting to uphold security quality and regulatory standards.
- Lead and advocate for bestpractice knowledge capture curation and reuse as part of broader transformation programmes.
- Bring external insight into emerging legal tech AI developments and digital knowledge management trends.
You will join a collaborative globally connected Business Management team that works closely with practice groups to support excellence in client delivery operational performance and strategic impact. Its a role offering influence variety and the opportunity to shape the future of knowledge at Linklaters.
We are ideally looking for:
A strategic forwardthinking knowledge professional who brings expertise credibility and a passion for enabling people to work smarter. Ideally you will bring:
- Significant experience leading knowledge or information systems in a global professional services or regulated environment.
- Deep expertise in knowledge management enterprise search taxonomy design and technology adoption.
- A strong track record of setting system strategy product vision and roadmap delivery.
- Confidence collaborating with technology product owners agile teams and senior stakeholders across complex organisations.
- Proven ability to embed best practice in knowledge capture and sharing supported by change management and communication skills.
- Exceptional influencing and communication skills able to engage effectively with senior lawyers leaders and technical specialists alike.
- Analytical capability to define and track product metrics adoption data and user insights.
- Awareness of key risks including data protection privacy legal and regulatory requirements relating to knowledge systems.
- A valuesdriven inclusive mindset with enthusiasm for fostering a culture of collaboration and knowledge sharing.
If youre energised by the opportunity to shape the next generation of knowledge systems in a global highperforming environment wed love to hear from you.
This role is based at the Linklaters London office with a hybrid working model available.
Our benefits:
Joining Team Linklaters will see you qualify for a range of benefits designed to reward the vital contribution youll be making to our success. These include:
Health & Wellbeing
- Private Medical Insurance
- Free in-house fitness centre and subsidised health club memberships
- Free onsite GP service and periodic health assessments
Finance
- Pension and flexible savings options
- Income protection and life assurance
- Mortgage advice and will-writing services
Family & Lifestyle
- Electric car and cycle to work schemes
- Emergency family care
- Additional holiday/birthday leave
- Maternity/paternity/shared parental leave
- Travel insurance and season ticket loan
- Option to join sports and social clubs as well as our employee networks groups (such as our Gender Equality Network With Pride or Social Mobility Networks)
Technical Skills
This list of duties and responsibilities above is not exhaustive. It is intended to describe the general content of and requirements for the performance of this job. As such the role may also include the undertaking of additional tasks as required.
Application Policy
Applications and CVs (direct or via agency) areonlyaccepted online via the related to our roles must be directed to the relevant recruitment team andnotthe partners practices or stakeholders (forlegal rolesorforbusiness team roles).
Required Experience:
Manager
Key Skills
- System Architecture
- Records Management
- Zendesk
- Customer Support
- Live Chat
- IT Service Management
- ITIL
- Sharepoint
- Metadata
- Knowledge Management
- Intelligence Analysis
- Content Management
