Customer Growth Lead

Your Impact

Were good at landing new customers. Now we need to get excellent at growing them.

Expanding within the customer base is Tactos biggest untapped growth lever and the last core revenue function we havent built yet. Most mature B2B companies generate 50% of their revenue from existing customers. Were leaving significant potential on the table so far. As Account Expansion Lead youll change that. Youll build our expansion motion from scratch: designing the playbook for upsells cross-sells and strategic price increases then proving it works across our customer base. Once youve cracked it youll scale it - building out a team and turning expansion into a predictable revenue engine. Youll work between Sales Customer Value and Product identifying growth opportunities and closing them. This is your chance to build a crucial commercial function at one of Europes fastest growing start-ups.

Your Tasks

• Build & execute the expansion playbook: Design and test commercial motions for upsells cross-sells and price increases. Figure out what works document it make it repeatable and execute it

• Own expansion deals end-to-end: Identify opportunities build business cases run negotiations close deals. Manage contracts and pricing logic

• Master account intelligence: Read customer dynamics map stakeholders understand politics. Know when to drive expansion yourself vs. when to bring in AEs or Customer Value. Identify perfect timing for upsells

• Coordinate across functions: Coordinate with Sales (pipeline) Customer Success (value-delivery) Product (what to sell) and Finance (forecasting) to drive expansion deals

• Own forecasting and planning: Build accurate expansion forecasts. Coordinate deal timelines. Keep the business informed and on track

• Scale into a team: Once the motion is proven hire and develop your expansion team (realistic timeline: after 6-12 months). Set standards coach and turn this into a repeatable growth engine

Your Profile

Were looking for someone who can build close and scale. Heres what typically works:

• 2-5 years in high-performance environments could be top-tier consulting (McKinsey BCG Bain etc.) or top-tier startups. Ideally youve done both: structured problem-solving AND closing commercial deals

• Proven commercial track record you have contributed meaningfully to a companys revenue and understand SaaS economics

• Builder mentality youve built something commercial from scratch in a high-uncertainty environment. You dont need a playbook handed to you; you create it

• Extremely smart and driven you connect dots quickly learn fast and push hard to win

• Excellent stakeholder management you navigate complex organizations build relationships with senior buyers (Heads of Procurement C-Level) and align internal teams

• Negotiation toughness you hold your ground in price discussions without burning bridges

• Process-oriented you own details: contracts terms renewal dates forecasting

• Genuine interest in industrial procurement you want to understand how German manufacturing companies work and speak their language

• Native German fluent English

Who We Are

Tacto builds an AI-driven procurement platform. Our mission is to strengthen Europes industry by future proofing their supply chains. We streamline how companies buy negotiate and manage procurement we help them optimize their by far largest cost driver to stay competitive in the long-run. Trusted by hundreds of companies Tacto transforms procurement into a strategic advantage.

Based in Munich our team of builders entrepreneurs and industry experts is creating technology that truly matters. Were backed by some of the best investors in the world including Sequoia Capital Index Ventures Cherry Ventures Visionaries Club UVC Partners as well as the founders of Personio GetYourGuide Helsing & Forto.

Why It Matters

The industry forms Europes economic backbone driving more than a fourth of Germanys GDP and providing over 30% of jobs. These hidden champions and global market leaders manufacture the physical world around us from the machines that build our cities to the medical devices that save lives.

Today a world of growing uncertainty and disruption is threatening their position. To stay stronger and competitive the industry must unlock new efficiencies and procurement is their largest strategic lever to do so.

At Tacto we deliver tangible cost savings and strategic resilience at a time when its needed most. Our work extends beyond technology its about protecting the foundation of Europes economy for generations to come.

What We Offer

• An environment where we enable you to have an impact and where we focus on outcomes not time-tracking

• A vibrant in-office culture (4 days/week) in a beautiful office

• 26 4 vacation days per year (4 fixed company rest days)

• Wellpass membership and access to Jobrad for your health

• Additional voluntary pension contribution and KITA subsidy for you and your familys future

• Competitive salary & meaningful equity stake so you are invested in our success

Tacto is an equal opportunities employer. We are committed to equal employment opportunity regardless of race religion sexual orientation age marital status disability or gender identity. Please do not submit personal data revealing racial or ethnic origin political opinions religious or philosophical beliefs trade union membership data concerning your health or data concerning your sexual orientation.