New Services Solutions Manager

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

About Caterpillar Oil & Gas and Marine (COGMD):

Caterpillars Oil & Gas and Marine Divisionprovides superior products and service solutions to make our customers more efficient and lower total cost of ownership. Globally we deliver engineered oilfield and drilling equipment repair and certification mechanical and rotating equipment repairs and upgrades rapid prototyping of spare parts robust asset management operation and maintenance and field engineering services. We offer a wide range of career opportunities across a variety of technical and business roles in engineering and service locations worldwide. Join our team and help build engineering solutions that change the industry.

About the role:
As a New Services SolutionsManager you will partner with customer facing industry teams to identify current and future services needs and work across the support teams to develop solutions that solve customer problems.

This role currently oversees a small team while also offering significant potential for increased leadership responsibilities and span of control in the future as organizational needs expand. As such the role begins with leadership of a 25 person team with the opportunity to scale to 1015 as business needs grow.

What you will do:

• Understand customer needs and translate to services solution requirements that are commercially viable.
• Develop and deliver customer proposals
• Create models to ensure solutions can be delivered
• Identify common customer needs in order to develop modules that can be leveraged and combined to increase velocity
• Stewardship for Cat-led services strategy in COGMD
• Identify of industry/customer trends that lead to new services innovation and delivery mechanisms
• Determine service level standards for customer service requests for product lines.
• Answer technical questions for complex issues and procedures or to handle technical problems with customers products.

Additional Information:

• Visa Sponsorship is not available for this position.
• Relocation within the USis available for this position.
• This position requires working onsite five days a week.
• Travel up to 30% is required for this role.

What you will have:

• Strategic Thinking: Knowledge of the importance of big picture thinking and planning; ability to apply organizational acumen and competitiveness to identify and maintain focus on key success factors for the organization.
• Decision Making and Critical Thinking:Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
• Problem Solving:Knowledge of approaches tools techniques for recognizing anticipating and resolving organizational operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
• Relationship Management:Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients vendors and peers.
• Technical Excellence:Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges.
• Customer Focus:Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
• Service Excellence:Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
  

Additional Qualifications:

• Bachelors degree
• Previous customer facing experience

Summary Pay Range:

Compensation and benefits offered may vary depending on multiple individualized factors job level market locationjob-related knowledge skills individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility terms and guidelines. This is a summary list of benefits.

• Medical dental and vision benefits*

• Paid time off plan (Vacation Holidays Volunteer etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

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