Collections Agent PART TIME

Collections Agent (PART TIME)

Manchester City Tower

26000 - 30000 (pro rata)

Discretionary Company Bonus Scheme

Start Date 16 March 2026

Monday Friday: 3/4pm 7pm

Saturday 9am 1pm

You must be available to work a minimum of 3 shifts per week.

Our perks

• 25 days holiday (rising to 28 after 3 years service) plus bank holidays to take time to recharge and do something you love.
• Private Medical - via vitality with reward schemes paid for you and your family.
• Health cash plan - via Simply Health for employees and children claiming money back for dental optical etc
• Pension Oodle will contribute 5% of your salary into your pension pot to help you save for the future.
• Free breakfast drinks and fruit in the office you can help yourself to cereals toast fizzy drinks and lots of fruit.
• Employee discounts discounts you can access anywhere anytime for all major shops.
• 1 day volunteer day per year an opportunity to give back to the community each year.
• Mental health care 6 free counselling sessions via our EAP (Employee Assistance Programme).
• Paid sick leave enhanced company sick pay.
• Enhanced family leave we provide enhanced family leave for primary and secondary caregivers.

Oodle who are we

Our mission is to empower our customersby delivering simple experiences straightforward lending products and compassionate support from application to final payment and beyond.

Upgrading. Growing a family. Fresh starts. Big moves. Bumps in the road.-we finance cars but more importantlywe finance people. Since 2016 weve supported tens of thousands of customers on their car buying journey

As an employer your career is important to us. Were committed to creating an environment where you can thrive as yourself. We celebrate diversity and inclusion actively working to make sure every team member feels supported on their journey with us. Our Talent Development team is here to support your growth providing opportunities for learning development and career progression.

The Role

Collections Agent at Oodle Car Finance.

The Payment Support Team (Collections Team) at Oodle Car Finance are on a mission to deliver a great customer this role you will support our customers who have outstanding payments to support them to take steps to manage any missed payments. You will have exceptional communication and empathy skills and be able to build relationships with our customers to support them with the right outcome.

If you are passionate driven and committed to providing a first-class customer experience wed love to hear from you.

At Oodle our customers and people are at the heart of what we do. This is a great opportunity to work for a company who will support your career and be part of a positive and dynamic team.

What youll be getting up to:

• Dealing with telephone queries from customers who are experiencing financial difficulties (Inbound and Outbound)
• Having great conversations with customers to find suitable payment solutions for any missed payments
• Setting up payment plans and working with other specialist teams to support the customer
• Displaying compassion and understanding towards customers in vulnerable circumstances
• Recording conversations and administrative actions within the relevant systems
• Reviewing processes which could be automated or enhanced to improve the customer and business experience
• Identify and raise any risks with your line manager

The role will be a great fit if:

• Excellent communication and listening skills both verbal and written to effectively interact with our customers
• Strong knowledge of understanding ways to support our customers
• A desire to support our customers to improve their financial health
• Ability to proactively manage and prioritise work in line with KPIs.

We are a friendly team who are looking for someone who will roll their sleeves up and do what it takes to make Oodle a key player in the used-car industry.

Hiring Process

• Initial screening (15 mins)
• Capability and values interview (45 mins)

Our Values

Our values are our personal brand and lay the foundation of what we care about the most. They provide us with guidance so we can work towards the same goals. They are our DNA and are kept at the forefront of our Oodlers mind when making business decisions.

• Embrace being human empathy and diversity make us stronger
• Strive for awesome its awesome when we do better every day
• Everyones a builder were in this together and we win as a team
• Bravely honest were honest with ourselves and everyone else
• Think customer theyre at the heart of everything we do

To find out more about our culture and what happens at Oodle check out our LinkedIn and Instagram.

Oodle is proud to be an inclusive workplace and we recognise diversity of experience thoughts and backgrounds leads to better customer outcomes and an environment where our colleagues can thrive. We have several DEI networks which are made up of our Oodlers who strive to make positive impacts to our cultures.

Wed love if you could submit your application online but if you need an alternative method or need reasonable adjustments to take part in the interview process please email

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