IT Support Specialist

Mitsubishi Power Europe is part ofMitsubishi Heavy Industries delivering critical energy infrastructure across EMEA. Our IT environment underpins everything we do from office based collaboration to operational support at customer power plants across the region.

We are now looking to appoint an IT Infrastructure Engineer to strengthen our European IT capability based in our Madrid office. This is a hands on technically varied role ideal for someone who enjoys working across servers networks user support and vendor management in a complex international environment.

You will work closely with the IT Manager regional operational teams external vendors and our Head Office IT colleagues in Japan. The role offers exposure to enterprise infrastructure international stakeholders and real responsibility from day one.

What You Will Be Doing

You will:

• Provide IT infrastructure and user support for the Madridoffice and other Mitsubishi Power Europe Group locations.

• Support Mitsubishi Power Europe users operating within customer power plant environments

• Maintain monitor and troubleshoot IT systems and infrastructure including servers and networking

• Act as second line support for the Operations Team stepping into first line support where resourcing requires

• Diagnose and resolve technical issues across hardware software servers and networks

• Manage backups patching system updates and infrastructure security controls

• Ensure systems remain compliant with corporate IT and security standards

• Document system configurations maintenance procedures and technical reports

• Liaise with external IT vendors to resolve technical issues and support procurement activities

• Support the IT Manager with the implementation of new IT processes procedures and improvements

• Work collaboratively with Head Office IT teams in Japan to align infrastructure and support activities

This role combines structured operational responsibility with the opportunity to continuously improve how IT services are delivered across a geographically diverse organisation.

What We Are Looking For

We are seeking someone with a strong technical foundation and a pragmatic service oriented mindset. You will ideally bring:

• Graduate level education or equivalent proven experience in an IT related discipline

• Demonstrable experience in networking and server troubleshooting within a professional environment

• Strong knowledge of enterprise IT infrastructure including servers networks and business software applications

• A solid understanding of IT security hardware safety and data protection protocols

• Confidence working in a multi stakeholder international business environment

• Fluency in business level English both written and spoken

• Willingness to travel across EMEA as required by the business

The following would be advantageous but not essential:

• ITIL Foundation certification

• Experience working within engineering industrial or operational environments

Mitsubishi Power headquartered in Yokohama Japan is a global leading company in the field of thermal power and environmental technologies. We can handle the entire production process from the development design manufacturing construction and commissioning to after-sales service for thermal power plants.

The company has a total of 66 subsidiaries across 17 countries and was established as a joint venture in February 2014 bringing together the thermal power divisions of Mitsubishi Heavy Industries Ltd. and Hitachi Ltd.. Mitsubishi Power employs 18300 staff worldwide and provides solutions for the improvement of operating thermal power generators using the latest digital technology.

Mitsubishi Power Europe is a 100% subsidiary of Mitsubishi Power. As a leading global company in the field of thermal power generation systems and environmental technology we will continue to meet the expectations of our clients based worldwide in order to contribute to the future of a sustainable society.