Customer Care Coordinator

Customer Care Coordinator (Front Desk Receptionist)
North Vancouver Upper Delbrook
Part-time with potential for full-time

Hear at Home Mobile Hearing Clinic is looking for a friendly outgoing Customer Care Coordinator to join our front desk team. Were an independent hearing clinic located in the Upper Delbrook neighbourhood of North Vancouver and weve been proudly serving our community since 2009.

This role is primarilyon Wednesday Thursday and Friday.
If youre looking for full-time hours we can accommodate that with the addition of a Saturday for the right person.

About us

When people call or walk through our doors we want them to feel calm welcomed and genuinely cared for. We greet clients by name offer them a coffee or chai latte and create an environment that feels more like home than a clinic. Hearing healthcare can feel stressful for some people and your role is a big part of easing that experience.

You dont need experience in hearing healthcare. Well train you.
Your personality professionalism and willingness to learn matter most.

What youll be doing

• Welcoming clients in person and on the phone
• Booking and managing appointments for both in-clinic and mobile visits
• Communicating clearly with clients who may have hearing loss
• Writing professional clear emails with strong grammar and spelling
• Supporting practitioners and working closely as part of a team
• Juggling phone calls walk-ins and day-to-day clinic needs with confidence

What were looking for

• A warm friendly and outgoing personality
• Excellent verbal and written communication skills
• Comfort speaking clearly on the phone
• Strong attention to detail and ability to micro-task
• Confidence with technology and learning new systems
• Mac computer experience is required
  We will test this during the hiring process. If you dont currently use a Mac please apply later once youre comfortable.
• Ability to adapt to change. Were an independent clinic and we evolve as technology and processes change
• Team-oriented and genuinely enjoys coming to work and seeing coworkers
• Trainable and open to learning. Most of this role will be new unless youve worked in a hearing clinic before

Schedule and compensation

• Part-time: Wednesday Thursday Friday
• Full-time option available with Saturday included
• Starting wage:$21.00 per hour
• Wage increases immediately after the probationary period
• Paid breaks. If you work 8 hours youre paid for 8 hours
• Benefits after probation
• Company Events
• Uniform provided

Location

Our clinic is in North Vancouver Upper Delbrook.
We prefer someone who lives on the North Shore but if you live elsewhere and are reliable and punctual were open to hearing from you.

If this sounds like something youd enjoy wed love to hear from you.
Apply with your resume and tell us a bit about yourself and why this role interests you