IT Help Desk Technician
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Job Location:
New York City, NY - USA
Yearly Salary:
$ 45000 - 60000
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Job Summary
We are seeking a motivated IT Help Desk Technician to provide technical support troubleshooting and maintenance for both office and remote workstations. This entry-level position is ideal for a tech-savvy individual who enjoys solving problems and delivering excellent user support.
Key Responsibilities
- Troubleshooting:Diagnose analyze and resolve hardware and software issues involving desktops laptops printers and peripheral devices.
- Software Support:Install configure and maintain Windows 10/11 operating systems and company software applications.
- Ticket Management:Monitor document and resolve user support requests through the ticketing system while providing timely updates to staff.
- User Setup:Assist with employee onboarding by preparing hardware setting up user accounts and performing basic network troubleshooting.
- End-User Support:Provide both on-site and remote technical support to employees as needed.
Qualifications
- Experience:02 years of experience in technical support customer service or a related field.
- Technical Skills:Working knowledge of Windows OS Microsoft Office/Microsoft 365 and basic networking concepts (TCP/IP).
- Education:Bachelors degree in Information Technology Computer Science or a related field preferred.
- Abilities:Strong communication skills patience and a proactive problem-solving mindset.
- Salary range: $45000 - $60000 Annualized
Benefits: Our comprehensive benefits package for full-time employees includes but not limited to medical (with multiple plan options) dental and vision insurance paid time off a 401(k) with company matching contributions Paid Parental leave life insurance and more. Part time employees are eligible for 401(k) and any local/state leave plans. Union positions are subject to the benefits outlined in their Collective Bargaining Agreement.
Required Experience:
IC
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
About Company
As the largest TV station operator in the U.S. reaching nearly 39 percent of households, Nexstar Media Group offers unrivaled audience access and influence.
