Customer Service Rep (Mascot Shop)
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Title:Customer Service Rep (Mascot Shop)
Location: TCSantiago R.D.
Salary: RD$ 40000 monthly performance incentives
1 Seat: 09:00 AM - 06:00 PM
GENERAL DESCRIPTION OR PURPOSE OF THE JOB:
This role focuses on supporting schools and clients by managing Mascot Shop platform updates following up with account maintenance and setup and ensuring exceptional customer experiences as well as guide schools administrations and reps to help then have full control of their schools and brand.
RESPONSABILITIES:
- Assist clients with concerns and provide all necessary information via email and telephone.
- Process orders inquires.
- Assist school administrators or representatives with the setup process or order questions.
- Create new stores on the school stores page.
- Manage Salesforce cases to address customer representative and administrator concerns.
- Host webinars and onboarding sessions with administrators and representatives when needed.
- Quick start Meetings
- Conduct audits to customers accounts orders and cases to research identify and correct errors.
- Outbound calls to follow up on requests or as part of courtesy campaigns.
- Participate in temporary task projects supporting other departments following up with clients or executing special processes.
- Address customer issues via emails and calls by providing quick and accurate responses. This includes but is not limited to:
- Helping customers resolve quality issues with their orders and processing replacements if applicable.
- Applying discount codes.
- Editing shipping addresses.
- Canceling orders.
- Refunding orders.
- Following up with orders.
JOB REQUIREMENTS/SPECIFICATIONS: Note that (i) computer literacy and working-level skill with the basic MS Office suite (Word Excel Outlook Explorer) (ii) good verbal and written communication skills (iii) good interpersonal skills and (iv) the ability to work well both individually and in a team environment are default requirements for all Jostens exempt and salaried nonexempt employees.
JOB REQUIREMENTS:
- High School Diploma
- English proficiency
- Experience in Customer Service
PREFERRED:
- Experience in garment or art-related fields
Benefits:
- Weekly Payment performance incentives after training
- Free 2 ways Transportation when on site
- WFH opportunity after training based on availability (equipments and customs permission).
- Law medical insurance and AFP
- Complementary Medical Insurance
- Life Insurance
- Internal Bank
- Credit in pharmacy and optic center
- Referral Program
- Growth Opportunities
About Jostens:
Celebrating 125 years of business Jostens has been a part of local communities working with K-12 schools colleges and universities teams and affiliation groups. Representatives from Jostens touch thousands of schools and groups every day working to make a difference with products and services that recognize accomplishments and help people tell their stories. These products along with resources for educators yearbook curriculum and services to help motivate and inspire like Jostens Renaissance and Commitment to Graduate (C2G) are all designed to contribute to a positive and rewarding school experience. As a household name and leading brand in our market we are passionate about being the most trusted partner in celebrating moments that matter. We are a mid-size company with a small company feel allowing us to move fast and explore innovative ideas.
Celebrating 125 years of business Jostens has been a part of local communities working with K-12 schools colleges and universities teams and affiliation groups. Representatives from Jostens touch thousands of schools and groups every day working to make a difference with products and services that recognize accomplishments and help people tell their stories. These products along with resources for educators yearbook curriculum and services to help motivate and inspire like Jostens Renaissance and Commitment to Graduate (C2G) are all designed to contribute to a positive and rewarding school experience. As a household name and leading brand in our market we are passionate about being the most trusted partner in celebrating moments that matter. We are a mid-size company with a small company feel allowing us to move fast and explore innovative ideas.
Jostens is an Equal Opportunity Employer and complies with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race color religion sex pregnancy sexual orientation gender identity national origin age protected veteran status or disability status.
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Explore Jostens personalized college and high school class rings, customizable yearbooks, championship rings, graduation products, and more to celebrate big moments this year.
