Senior Manager AccountsSales (Remote First)
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Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
About Us:
Zensurance is redefining commercial insurance for Canadian businesses.
As a leading InsurTech we make getting the right coverage simple fast and accessible through a digital-first experience. Our platform combines advanced technology with deep industry expertise to deliver tailored insurance solutions that help businesses thrive.
Zensurance has been recognized for its rapid growth and industry impact:
At Zensurance we value ownership collaboration and innovation. Our team thrives on solving complex challenges challenging the status quo and making a real impact in an industry ready for change.
If youre looking to build something meaningful in a fast-growing customer-focused company wed love to hear from you!
The Role:
Were looking for a Senior Manager (known internally as a Practice Leader) to join our leadership team and help build out the Accounts team within the Sales department at Zensurance.
In this role youll oversee all aspects of our Commercial Insurance Accounts and own the processes and customer experience to support a fantastic customer journey.
Reporting to the Sales Director youll be leading a team of leaders focusing on coaching the coach to elevate our management standards. Youll bring a deep customer service background to lift the skills of the entire department.
Responsibilities:
- Coaching the Coach: Focus on developing the leadership and coaching skills of your Team Leads to ensure theyre effectively supporting and growing their own teams.
- Service Excellence: Use your strong customer service background to set a high bar and lift the service standards across the entire Accounts department.
- Continuous Learning: Focus on your own growth and inspire others to keep learning and developing.
- Empowering Teams: Build up your colleagues and inspire them to tackle challenges they didnt think were possible.
- Performance Results: Stay accountable for driving performance to exceed targets through impactful team meetings and performance plans.
- Talent Development: Assist in the onboarding and training of new talent to set them up for success from day one.
- Growth Strategy: Design and drive upsell and cross-sell campaigns to boost top-line growth.
- Operational Excellence: Own process improvements and documentation to help improve the overall customer experience and retention.
- Customer Journey: Map out and improve the customer journey to elevate satisfaction as measured through our Net Promoter Score.
Requirements:
- Insurance Expertise: 4 years of experience in commercial insurance.
- Leadership Background: 8 years of experience in an insurance management role.
- Leading Leaders: Proven experience in a leader of leaders role with a focus on mentoring and developing management-level staff.
- Service Background: A strong background in high-level customer service with a track record of improving team-wide service metrics.
- High-Velocity Environment: Proven experience leading teams in a high-speed high-ticket or high-volume service environment. Youre comfortable making quick decisions where the stakes are high and the pace is fast.
- Strategic Growth: The ability to drive process improvements and deliver growth in line with business goals and KPIs.
- Licensing: A valid RIBO license is required.
- Industry Designations: CIP CRM or CAIB designations are preferred but not required.
Compensation:
At Zensurance we hire for talent and potential.
The total cash compensation range including OTE for this role is $117000 with a top earning potential of $142000.
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors including the scope complexity and location of the role; the skills education training credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program employees may also be eligible for performance-based case incentive awards.
Join Our Sales Team - Empowering Businesses Building Careers
At Zensurance we believe sales is about building relationships providing value and growing together. Heres what makes our team special:
We Fuel Your Growth
We invest in your learning with a broad training schedule in your first three months. We have an open feedback culture and provide constant goal setting to help you advance your career.
A Culture of Support & Innovation
Youll have the software and technology to manage client interactions including our in-house Broker Management System (BMS). We give you the tools you need to succeed.
Delivering Value to Canadian Businesses
Youll empower Canadian small businesses with a simple approach to insurance. We work with over 50 providers using our technology to quickly compare quotes. Youll provide expert advice ensuring clients get the best coverage and price with in-house claims support.
Leaders Who Support Your Success
Our sales leaders mentor and guide you offering regular one-on-one meetings and daily team support.
Clear Career Growth
Our well-defined growth tracks show you whats needed to take your career to the next level aligning with your skills and ambitions.
Benefits & Perks at Zensurance:
At Zensurance we know that when our people thrive so does our business. Thats why we offer a flexible people-first work environment designed to support your well-being growth and success.
If youre looking for a team that values learning collaboration and impactful work wed love to meet you!
Work Your Way
Remote-first setup for added flexibility
Home office allowance to create a comfortable workspace
Top-tier tech: Office in a box with all necessary tech equipment
Half days before public holidays: Enjoy half days before long weekends
Your Health Your Way
Flexible health and dental plans for families including mental health support
Health & personal spending accounts to invest in wellness your way
Parental leave top-up because family comes first
Investing in Your Growth
Education assistance reimbursement for courses conferences books and memberships
Opportunities to learn from industry experts and grow your career
Staying Connected
Weekly Friday huddles to share updates and connect across teams
Virtual & in-person team-building events to strengthen our culture
Were building something special. Come be a part of it!
Who We Are:
Business is hard work but insurance doesnt have to be!
We empower business owners with simple tech-driven insurance solutions through our online platform.
Our success is fueled by our team-oriented culture and four core values:
DELIVER We set ambitious goals and achieve them.
INCLUDE We foster an open and safe space for all.
INTEGRITY We do whats right.
INVENT We create straightforward innovative solutions.
AI Tools and Your Interview:
We know AI is a valuable tool and youre welcome to use it to prepare for your interview. However please dont use AI assistants during the live interview itself. We want to have an authentic conversation with you and using AI during the interview could affect our evaluation of your suitability for the role.
Just so you know we use an AI scribe to help us take notes and review interviews ensuring a fair and clear process.
Diversity & Inclusion:
Zensurance celebrates diversity and is committed to creating an inclusive environment. We welcome applications from all backgrounds and provide accommodations throughout the hiring process. If you need support let us know were here to help.
Thank You!
We review every application with care to find the best fit for our team.
While we may take a little time to get back to you due to the high volume of applications we receive know that a real human (not a bot!) is reviewing yours. We appreciate your patience and cant wait to learn more about you!
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Senior Manager
Key Skills
- Business Development
- Sales Experience
- OEM
- Account Management
- Product Demos
- Microsoft Powerpoint
- Salesforce
- Relationship Management
- Sales Management
- Customer relationship management
- Enterprise Sales
- negotiation
About Company
At Zensurance we simplify the process of getting commercial insurance for your business. Get a free online quote!
