Service Delivery Manager

Paris - France

Monthly Salary: Not Disclosed

Posted on: 17 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Title

Service Delivery Manager

Lead the delivery of contracted services and solutions ensuring operational excellence customer satisfaction and business growth. Serve as the primary contact for stakeholders managing service delivery relationships and financial performance.

Key Responsibilities

Accountable for the budget performance and results of a small team of employees. Influences the resource budget and policy planning and sets concrete development plans for the team members
Build and maintain strong customer relationships at all levels.
Oversee all deliverables ensuring alignment with commitments and expectations.
Plan and communicate delivery timelines ensuring schedules are met.
Monitor performance update dashboards and provide executive summaries on risks and issues.
Support invoicing and manage customer payment milestones.
Act as the main escalation point for functional issues coordinating resolutions.
Ensure solutions meet contractual requirements and customers understand their capabilities.
Achieve or exceed SLAs and KPIs as defined in contracts.
Promote customer satisfaction through regular reviews and proactive support.
Align operational teams and partners to client needs.
Drive contract renewals and expand service offerings.
Manage budgets monitor P&L and analyse variances.

About our ideal candidate

Fluent in English and French both spoken and written.
ITIL experience (certification is a plus).
Eligible for Security Clearance for airport access
Commuting distance of Paris Airport
Experience in service delivery management including Incident and Problem ideally in IT or technology.
Strong relationship-building and stakeholder management.
Excellent communication negotiation and problem-solving skills.
Ability to manage multiple projects and deadlines.
Financial acumen including budgeting and P&L management.
Experience with contract management and compliance.
Leadership of cross-functional teams and continuous improvement.

What we can offer you

A complete rewards offer - Amadeus provides attractive remuneration packages covering all essential components of a competitive reward offer including bonus equity pension plan travel life and healthcare insurance as well as lunch and transport allowance and other benefits.
A truly global DNA - Everything at Amadeus is global from our people to our business which translates into our footprint processes and culture.
Great opportunities to learn - Learning happens all the time and in many ways at Amadeus through on-the-job training formal learning activities and day-to-day interactions with colleagues.
A caring environment - Amadeus fosters a caring environment nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
A flexible working model - We want our employees to do their best work wherever and however it works best for them.
A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation creativity and collaboration across our organization.
A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers partners and employees.
A critical mission and purpose - At Amadeus you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

Diversity & Inclusion

Amadeus is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex (including pregnancy childbirth or a related medical condition) ancestry national origin age genetic information military or veterans status sexual orientation gender expression perception or identity marital status mental or physical disability status or any other protected federal state or local status unrelated to performance of work involved.

Amadeus endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process for Amadeus France please contact us at . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Required Experience:

Manager

Job TitleService Delivery ManagerLead the delivery of contracted services and solutions ensuring operational excellence customer satisfaction and business growth. Serve as the primary contact for stakeholders managing service delivery relationships and financial performance.Key ResponsibilitiesAccou...

Job Title

Service Delivery Manager

Key Responsibilities

Accountable for the budget performance and results of a small team of employees. Influences the resource budget and policy planning and sets concrete development plans for the team members
Build and maintain strong customer relationships at all levels.
Oversee all deliverables ensuring alignment with commitments and expectations.
Plan and communicate delivery timelines ensuring schedules are met.
Monitor performance update dashboards and provide executive summaries on risks and issues.
Support invoicing and manage customer payment milestones.
Act as the main escalation point for functional issues coordinating resolutions.
Ensure solutions meet contractual requirements and customers understand their capabilities.
Achieve or exceed SLAs and KPIs as defined in contracts.
Promote customer satisfaction through regular reviews and proactive support.
Align operational teams and partners to client needs.
Drive contract renewals and expand service offerings.
Manage budgets monitor P&L and analyse variances.

About our ideal candidate

Fluent in English and French both spoken and written.
ITIL experience (certification is a plus).
Eligible for Security Clearance for airport access
Commuting distance of Paris Airport
Experience in service delivery management including Incident and Problem ideally in IT or technology.
Strong relationship-building and stakeholder management.
Excellent communication negotiation and problem-solving skills.
Ability to manage multiple projects and deadlines.
Financial acumen including budgeting and P&L management.
Experience with contract management and compliance.
Leadership of cross-functional teams and continuous improvement.

What we can offer you

A complete rewards offer - Amadeus provides attractive remuneration packages covering all essential components of a competitive reward offer including bonus equity pension plan travel life and healthcare insurance as well as lunch and transport allowance and other benefits.
A truly global DNA - Everything at Amadeus is global from our people to our business which translates into our footprint processes and culture.
Great opportunities to learn - Learning happens all the time and in many ways at Amadeus through on-the-job training formal learning activities and day-to-day interactions with colleagues.
A caring environment - Amadeus fosters a caring environment nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
A flexible working model - We want our employees to do their best work wherever and however it works best for them.
A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation creativity and collaboration across our organization.
A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers partners and employees.
A critical mission and purpose - At Amadeus you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

Diversity & Inclusion

Required Experience:

Manager