Guest Services Associate Inn at the Park

We Put the World on Vacation

How Youll Shine:

As a Guest Services Associate you will be a key point of connection between our guests and the resort. Through hospitality with heart and a guest-focused approach youll take ownership of the guest experience from arrival through departure. By listening attentively acting with urgency and exercising sound judgment youll help create positive memorable vacation experiences while supporting smooth daily operations.

How Youll Make an Impact:

Deliver a professional and welcoming check-in experience by actively listening to guest needs and setting clear expectations for their stay.

Manage the check-in and check-out process with accuracy and confidence including issuing keys reviewing stay details and orienting guests to the resort and surrounding area.

Accurately process guest payments and authorizations using established procedures and systems applying attention to detail and accountability; full training and tools will be provided.

Maintain accurate cash accountability including handling a standard cash bank and completing required shift and audit checks.

Provide clear and accurate reservation information and assist guests with booking through multiple reservation channels ensuring guests understand their options.

Address guest questions and concerns with professionalism empathy and a sense of urgency taking ownership of resolution and escalating appropriately when needed.

Make timely well-reasoned decisions in a fast-paced environment balancing guest needs operational priorities and established guidelines.

Work collaboratively and communicate openly with valet housekeeping maintenance concierge sales and fellow Guest Services team members to ensure seamless service and shared accountability.

Schedule & Availability Expectations

This role requires schedule flexibility including weekends holidays and evening shifts as operational needs require. Reliable attendance and accountability are essential as Guest Services Associates support a 24/7 operation and play a key role during peak occupancy periods.

What Youll Bring

A professional presence strong work ethic and commitment to delivering service with integrity and respect.

Clear and effective communication skills in English with the ability to communicate openly and honestly; bilingual Spanish proficiency is a plus.

The ability to listen actively respond with empathy and take ownership of guest concerns through resolution.

Confidence making routine decisions independently with good judgment around when to involve leadership.

Comfort handling a standard cash bank and making change accurately with a high level of personal accountability.

Comfort working across multiple computer systems throughout a shift with the ability to learn new platforms quickly; Microsoft Office experience preferred.

The ability to manage multiple priorities simultaneously stay organized and collaborate across departments in a fast-paced team-oriented environment.

Openness to feedback a willingness to ask questions and a desire to continuously improve performance and service delivery.

How Youll Be Rewarded:

Compensation

Where Memories Start with You

Hospitality is at the heart of all we do at Travel Leisure Co. Here youll find an inclusive environment where we deliver excellence and take time to have fun celebrate together and support one another. Were always looking ahead to whats next and how we can strengthen our business its neighboring communities and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process please email your request to including the title and location of the position for which you are applying.