BH Patient Rights Specialist

From the moment you walk through our doors you feel it. When you meet our patients and families you understand why youre here. And when you speak with anyone on our team youll want to be part of it.

Were looking for individuals who embody our One Team values and are driven to improve the lives of the children we serve. Children who live fuller healthier lives because of the knowledge compassion and dedication we share.

Nationwide Childrens Hospital is a recognized leader in behavioral and mental health care advancing the field through research innovative interventions strategic initiatives and comprehensive treatment options.

Nationwide Childrens Hospital a place to be proud.

Essential Functions:

• Serves as a point of contact to address concerns complaints and questions related to services during care. Maintains accurate and confidential documentation of interactions concerns and resolutions in accordance with organizational policies and HIPAA regulations.
• Educates patients and families as appropriate about their rights and available support services. Monitors and follows up on patient concerns to ensure timely resolution and satisfaction.
• Collaborates with treatment team and staff to ensure patient-centered care and advocacy maintained for patients.
• Drives quality improvement initiatives related to patient rights experience and behavioral health outcomes. Oversees and identifies trends in pre-discharge patient satisfaction evaluations and data.
• Monitors and updates training provided to staff on patient rights and regulatory requirements. Participates in audits surveys and compliance reviews as needed.
• Collaborates with behavioral health leadership and hospital stakeholders including legal accreditation & regulatory patient experience and compliance to drive patient rights.

Education Requirement:

• Bachelors degree in a healthcare related field public administration or communication required.
• Masters preferred.

Skills:

• Excellent interpersonal communication and conflict resolution skills to work with patients staff and guardians as appropriate.
• Ability to handle sensitive information with discretion and professionalism.
• Proficiency in EHR systems and Microsoft Office Suite.
• Ability to work with diverse populations and handle sensitive situations with empathy and professionalism.
• Knowledge of behavioral health systems patient rights and community resources.
• Effective critical thinking skills for developing innovative solutions to healthcare challenges and prioritizing work tasks.

Experience:

2 years of experience in patient advocacy or Ohio Department Behavioral Health formerly OMHAS regulatory compliance required.

Physical Requirements:

OCCASIONALLY: Bend/twist Climb stairs/ladder Flexing/extending of neck Hand use: grasping gripping turning Lifting / Carrying: 0-10 lbs Lifting / Carrying: 11-20 lbs Pushing / Pulling: 0-25 lbs Pushing / Pulling: 26-40 lbs Reaching above shoulder Repetitive hand/arm use Squat/kneel

FREQUENTLY: Sitting Standing Walking

CONTINUOUSLY: Audible speech Color vision Computer skills Decision Making Depth perception Hearing acuity Interpreting Data Peripheral vision Problem solving Seeing Far/near

The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified nor is it intended to limit or modify the right of any supervisor to assign direct and control the work of employees under their supervision. EOE M/F/Disability/Vet