Field Service Representative

Employment Status:

Time Type:

BUILDING A WORLD CLASS TEAM STARTS WITH YOU

At the heart of CSA Group is a vision: making the world a better safer more sustainable place. Its been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919 to more than 3500 standards codes & related products today.

Headquartered in Canada with a global footprint of more than 30 labs and offices across Europe Asia and North America CSA Group tests inspects and certifies a wide range of products - from every day househould items to leading edge technology-to meet exacting requirements for safety performance and environmental impact.

Our employees take pride in making a difference in peoples lives through the work that we do. Were looking for people like you to help make it happen.

Job Summary:

The Field Service Representative maintains the integrity of the CSA registered mark by conducting factory inspections and safeguarding on-going conformity of products bearing the CSA Mark.

Responsibilities:

• Conduct factory inspections at CSA authorized factories. Select representative product samples to audit; determine if sample complies with all applicable standards and Certification report; review quality control and testing documentation.

• Prepare Factory Inspection Reports (FIR) Initial Factory Evaluation (IFE) reports and consumer product evaluation reports to document inspection findings per procedures and work instructions. Review previous FIRs to determine if previous deviations have been corrected. With supervision determine satisfactory corrective action and time frame to implement the changes; determine if non-compliance merits stop shipments re-investigation or removal of CSA mark and takes appropriate action.

• Maintain contact with clients by following up providing information and responding to inquiries. Keep current on new services available and communicates these to clients as necessary and assist clients with making changes to their records (address company name etc) with CSA.

Education:

• Bachelors Degree in Engineering (fresh grads welcome) OR

• Electrical Engineering Technology or Associates Degree (with some experience) OR

• Licensed Electrician (with some related experience) or military background in electronics/electrical areas.

Experience:

• 5-7 years experience

• 1-2 years industry related experience

Skills:

• Strong interpersonal skills; self-starter; good decision-making skills and organizational skills.

• Strong conflict resolution skills to be able to handle difficult situations.

• With assistance ability to read and interpret engineering drawings and test data.

• Computer skills (word processing e-mail).

• Usage of calibrated measurement instruments high voltage test equipment hand tools.

• Ability to manage multiple inspection files and changing schedules and deadlines with supervision.

• Working knowledge of laboratory instrumentation as well as general laboratory procedures as they relate to performing factory inspections

CSA Group is an Equal Opportunity Employer and is committed to diversity equity and inclusion. We prohibit discrimination and harassment of any kind based on any grounds stipulated by applicable laws. We are an organization where opportunities are based on skills and abilities and differences are respected and valued. Please contact us at if you require accommodation in the interview process.