Supervisor VAD Data Management

Responsible for managing a team of Data Management Coordinators working to ensure timely and accurate resolution of accounts by updating and correcting patients information.

Manages volume and ensures that turnaround time is achieved day in and day out and is also responsible for the Teams performance and development.

Direct Reports: 15

Key Areas of Accountability:
1. The Team Lead is responsible for assigning the daily work list to his/her agents through Patient Connect.
2. Supervises the day-to-day tasks of agents and ensures everyone is meeting the performance goals.
3. Coordinates with other department leads to obtain necessary documentation or information needed for account resolution.
4. Regularly delivers coaching and feedback to agents.
5. Has the ability to read and analyze different medical documents (ex. Prescription Patient Information Form).
6. Ability to adapt to and work with the different tools and systems used to carry out duties and responsibilities
7. Keeps Manager informed of system issues.
8. Proficient in the knowledge of the equipment and services offered by Company.
9. Observes legal and ethical guidelines for safeguarding patient and company confidentiality (HIPPA).
10. Provides exceptional customer service to both internal and external customers.
11. Promotes companys culture by adhering to policy procedure and mission statement.
12. Completes assigned work in a timely and efficient manner.
13. Adapts to and demonstrates the ability to deal with frequent changes in the work environment.
Job Description
2 of 3
14. Meets individual departmental and company goals.
15. Other supervisory duties as assigned.

Competencies required:
Fostering Teamwork
Commitment to Job Deliverables
Decision making
Attention to Details
Attention to Communication
Customer Orientation
Analytical Thinking
Leadership
Trustworthiness and Ethics
Problem Solving
Technical Expertise
Managing Change
Managing Performance
Adaptability
Initiative
Interpersonal Skills
Thoroughness
Self Confidence
Stress Management
Personal Credibility
Flexibility

Minimum Qualification:
Minimum of 2-3 years of experience in healthcare accounts (preferably with strong background for Data Management)
Has a strong People and Engagement skills
Excellent Medical Terminology skills
Very good interpersonal and communication skills
Above-average problem solving decision-making and analytical skills
Ability to work independently and stay on task
Ability to learn and understand Data Management processes
Ability to work under stressful conditions
College Diploma