Product Service and Support Field Engineer

Lafayette, IN - USA

Monthly Salary: Not Disclosed

Posted on: 18 hours ago

Vacancies: 1 Vacancy

Job Summary

JOIN THE TEAM THATS POWERING PROGRESS

Building cities. Driving commerce. Fueling Progress. For over 100 years Allison has powered the vehicles and technology that move our world forward.

What powers us Our employees. From the first person hired by James Allison in 1915 to the thousands across the globe who work for Allison today were driving progress everywhere because we employ top talent both the Allison Transmission and Allison Off-Highway Drive and Motion Systems business units our team strives to Improve the Way the World Works.

Learn more about this role and how you can begindriving your career forward!

Benefits:

The below list features some of the benefits currently available. Eligibility may be subject to the terms and conditions of governing documents and available benefits may be subject to change at the companys discretion.

Choice of medical plans with prescription coverage
Employer HSA contribution
Dental & Vision Insurance
Paid Parental Leave
Short & Long-Term Disability
Other voluntary benefits including: Critical Illness Hospital Indemnity Identity Theft Protection and Pet Insurance
401K with generous Company match & contribution
Accrued Paid Time Off
12 Paid Holidays 1 Floating Holiday
Robust employee wellness program
Tuition assistance program

Job Description:

Primary Purpose of Role

The Product Service & Support (PSS) Field Engineer is responsible for identifying issues with servicing and repairing products equipment and systems that have been purchased by Off Highways customers. The PSS Field Engineer also serves as the point of contact for customers technical product questions provides field service support champions the root cause investigation and corrective action process for major issues and processes warranty claims in order to ensure a high level of service and support for our customers. Other duties include but are not limited to the following:

Key Responsibilities

Manages deploy execute monitor and support major issues resolution by strong 8D discipline and RED X approach (safety customer satisfaction relevant impact on warranty cost):
- Field troubleshooting on site and by phone. Make necessary customers on-site visit and submit written report of findings solutions and observations.
- Answer technical help line questions on all product lines trouble shooting service parts lists TSBs service manuals etc.;
- Perform investigation and analysis on field failed returned drivetrain components (axles transmissions EV motors etc.)
- Develop and lead action plans working close with manufacturing plants and engineering on problem resolution process for field issues.
Conduct Mechanical and Electrical inspection & testing of returned warranty components to determine failure modes and corrective actions and distributes field information to facilitate tracking customer satisfaction concerns.
Organize and conduct training classes for customers dealers and service centers on product teardown and troubleshooting.
Complete machine checkouts for new applications to verify machine performance conforms to application approval.
Review engineering information and rework this information so that it can be included in our field service information:
- Provide technical service info that is to be included in service manuals.
- Assist in establishing proper operating procedures and preventive maintenance programs for dealers or customers.
Perform assessment at service centers site in order to verify if Off Highway requirements are applied as per Off Highway guidelines.
Complete warranty claims processing as required.
Support PSS Manager in managing field campaigns at any region or site.
Support plant Quality Managers as required on managing DOA at customer site.
Immediately notify PSS Manager of any customer issues or changes in claims trends to initiate appropriate corrective action investigation. Direct and facilitate customer intervention as appropriate

Competencies

Languages English is mandatory; other languages are preferred.
Strong technical knowledge and hands on experience on Off Highway products.
Knowledge of failure modes analysis (what failed and why). Strong 8D discipline and basic RED X knowledge.
Strong computer skills. High computers skills in Microsoft & internet; Off Highway systems is an advantage.
High verbal and written communication skills (Face to face Phone & e-mail).
Strong process and teaming skills as this position involves a great deal of interaction with Leadership Service Centers and Customers. Must be self-starter and able to work towards department goals with minimal supervision.

Qualifications and Experience

Bachelors degree in Engineering is required; Electrical Mechanical or a related field of study in Electrical Mechanical engineering degree is a plus.
3 - 5 years minimum experience with warranty and field technical services support processes and management. Automotive business is preferred.
5 - 7 years minimum exposure of industrial manufacturing processes. Automotive business is preferred.
Prior experience in diagnostic test engineering roles
Experience / familiarity with electrification products and driveline components. SMT Microelectronics experience/knowledge.
Experience with CANalyzer softwares and functionality is a plus.

Travel

Ability to travel (approx. 50% of time mostly in North America) and be available for training in Europe. Travel may be on short notice.

Allison Transmission is an equal opportunity employer. We have opportunities for all qualified applicants regardless of age race color sex religion creed national origin disability sexual orientation gender identity/expression or veteran status.

If you are an individual with a disability or a disabled veteran requiring assistance and/or reasonable accommodations reviewing any of the careers information please contact us at .

Please note that Allison Transmission will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Allison Transmission will not solicit money or banking information from applicants.

Required Experience:

JOIN THE TEAM THATS POWERING PROGRESSBuilding cities. Driving commerce. Fueling Progress. For over 100 years Allison has powered the vehicles and technology that move our world forward.What powers us Our employees. From the first person hired by James Allison in 1915 to the thousands across the glob...