Technical Associate Data Center Operations

Ready to build the future with AI

At Genpact wedontjust keep up with technologywe set the pace. AI and digital innovation are redefining industries andwereleading the charge. GenpactsAI Gigafactory our industry-first accelerator is an example of howwerescaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models toagentic AI our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving innovation-driven environment love building and deployingcutting-edgeAI solutions and want to push the boundaries ofwhatspossible this is your moment.

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Inviting applications for the role of Technical Associate - Data Center Operations

Responsibilities:

• DC Hands & Feet: Operations and management for the supported systems with hands on experience on physical Datacenter support operations
• Knowledge on Life cycle management of the hardware and software
• Manage Configure HPE Dell Blade and Rack servers and manage and maintenance H/W Regular check-up of Servers and Storages
• Monitor all software and hardware products and ensure compliance to Data Centre standards and systems.
• Troubleshooting on physical hardware like blades / standalone / chassis / storage
• Firmware upgrade planning schedule and execution in coordination with Operation Lead and Staff team
• Faulty part replacement if required.
• Creating case for hardware issues with vendors.
• Vendor Management and Coordination.
• Coordinate for remote Data Centre Location for scheduled maintenance and support.
• Datacenter Emergency Response
• Follow up Auto Generate email from vendor side
• New setup installation based on the scope.
• Networking site cable connectivity
• Change management for planning outage and CAB
• Assist with process improvements and best practices in data centre operations
• Self-driven and able to work independently and work closely with Customer Ops Leads and Team

Qualifications we seek in you!!!

Minimum qualifications / Skills

Bachelors Degree required. Preferably in Computer Science Information Systems or related field

Preferred qualifications / Skills

Very good written and presentation / verbal communication skills with experience of customer interfacing -depth requirement understanding skills with good analytical and problem solving ability interpersonal efficiency and positive attitude

Why join Genpact

• Lead AI-first transformation Build and scale AI solutions that redefine industries

• Make an impact Drive change for global enterprises and solve business challenges that matter

• Accelerate your careerGain hands-on experience world-class training mentorship and AI certifications to advance your skills

• Grow with the best Learn from top engineers data scientists and AI experts in a dynamic fast-moving workplace

• Committed to ethical AI Work in an environment where governance transparency and security are at the core of everything we build

• Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140000 coders tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Letsbuild tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to racecolor religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.

Furthermore please do note that Genpact does not charge fees to process job applications and applicantsare not required topay toparticipatein our hiring process in any other way. Examples of suchscamsincludepurchasinga starter kit paying to apply orpurchasingequipment or training.