Software Engineer Support Platform

Available Locations: Lisbon Portugal or London United Kingdom

Role Summary

As a Software Engineer within our Support Platform team you will be responsible for developing the vital systems that facilitate a first-class experience for our customers and internal teams alike. Your role involves building everything from intuitive self-service portals to the bespoke internal tools that allow our support agents to resolve complex queries with ease and precision. Working in close collaboration with Product Design and Support Operations you will help bridge the gap between technical complexity and user-centric service. We are looking for a proactive developer with a keen eye for detail who is passionate about creating high-quality reliable software that makes a tangible difference to our users daily lives.

Role Responsibilities

• Develop robust backend services and APIs that power self-service portals and internal tooling.
• Integrate third-party vendor software into our ecosystem to streamline support workflows and data synchronization.
• Collaborate with Product Design and Support Operations to transform user needs into scalable technical solutions.
• Maintain and improve existing systems to ensure high reliability and performance for our global support team.
• Contribute to technical discussions and code reviews to maintain high standards of code quality and security.
• Develop a deep understanding of our frontend systems to ensure seamless end-to-end integration and user experience.

Must-Have Skills

• Proven experience in backend development using languages such as Go Python or similar.
• Demonstrated ability to build and maintain RESTful APIs and microservices.
• Experience integrating with and extending third-party SaaS platforms and vendor APIs.
• Foundational understanding of frontend technologies (e.g. React JavaScript/TypeScript) and how they interact with backend services.
• A proactive approach to problem-solving and a commitment to writing clean maintainable and well-tested code.
• Effective communication skills with the ability to explain technical concepts to both technical and non-technical stakeholders.
• Fluent English

Nice-to-Have Skills

• Experience with Cloudflares product suite and Workers platform.
• Familiarity with containerization and orchestration tools like Docker and Kubernetes.
• Previous experience working in a Support Engineering or Internal Tools environment.

What Makes Cloudflare Special

Were not just a highly ambitious large-scale technology company. Were a highly ambitious large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014 weve equipped more than 2400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work technology already used by Cloudflares enterprise customers--at no cost.

Athenian Project: In 2017 we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free so that their constituents have access to election information and voter registration. Since the project weve provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Heres the deal - we dont store client IP addresses never ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something youd like to be a part of Wed love to hear from you!

This position may require access to information protected under U.S. export control laws including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their or any other persons perceived or actual race color religion sex gender gender identity gender expression sexual orientation national origin ancestry citizenship age physical or mental disability medical condition family care status or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include but are not limited to changing the application process providing documents in an alternate format using a sign language interpreter or using specialized equipment. If you require a reasonable accommodation to apply for a job please contact us via e-mail at or via mail at 101 Townsend St. San Francisco CA 94107.