Strategic Customer Quality Lead

About GlobalFoundries:
GlobalFoundries is a leading full-service semiconductor foundry providing a unique combination of design development and fabrication services to some of the worlds most inspired technology companies. With a global manufacturing footprint spanning three continents GlobalFoundries makes possible the technologies and systems that transform industries and give customers the power to shape their markets. For more information visit .

Summary of Role:
As a Strategic Customer Quality Lead within our Global Quality Team you will be the primary quality technical interface for a key GF customer industry leader in the Smart Mobile sector. You will champion customer advocacy within GlobalFoundries ensuring that our quality and reliability standards consistently exceed the expectations for this account. Leveraging your deep experience in semiconductor manufacturing and customer support you will drive cross-functional initiatives to resolve complex quality issues manage customer audits and deliver robust solutions that enhance customer satisfaction and business outcomes. You will lead internal review with GF top executives defining and leading the quality strategy for GF strategic customer account. This role requires a proactive leader who thrives in dynamic and fast-paced environments excels at building partnerships and is passionate about continuous improvement in quality systems and processes.

Essential Responsibilities:

• Serve as the primary technical liaison for GF strategic customer account ensuring their quality and reliability requirements are consistently met and exceeded
• Advocate for the customer within GlobalFoundries proactively identifying and resolving quality issues that impact customer satisfaction and business objectives
• Be the primary escalation point for any customer quality concerns acting as the key liaison and pivot between customer and GF management to ensure timely and effective issues resolution
• Regularly host and lead management reviews with GF top management and executives
• Lead cross-functional teams to investigate analyze and resolve complex product quality concerns driving root cause analysis and corrective actions to closure
• Track and analyze customer quality performance data leveraging insights to drive continuous improvement in manufacturing processes and quality systems
• Manage customer audits quality reviews and technical communications delivering clear and actionable reports on performance metrics returns and improvement initiatives
• Coordinate the response to customer complaints SCARs (Supplier Corrective Action Requests) and change notifications (PCN) ensuring timely and effective resolution
• Facilitate regular quality meetings with both internal stakeholders and key customer contacts ensuring transparent communication and alignment on priorities
• Ensure compliance with industry standards (ISO9001 IATF16949) and company procedures (MRB PCN) maintaining robust documentation and audit readiness
• Support new product introductions and technology transfers ensuring customer requirements are integrated into development and ramp processes
• Location: Malta NY OR Austin TX

Other Responsibilities:

• Perform all activities in a safe and responsible manner and support all Environmental Health Safety & Security requirements and programs
• Other duties as assigned by manager / supervisor

Required Qualifications:

• Education: Bachelors degree in engineering Materials Science or related technical field
• Experience: 8 years of experience in semiconductor manufacturing with a proven track record supporting strategic top-tier customers
• Proven track record in direct first-line management of Quality for leading US smart mobile customers
• Ability to balance internal priorities with customer needs demonstrating assertiveness and strong interpersonal skills
• Proven capacity to manage multiple priorities and meet strict deadlines under high level of stress and expectations from both customer and GF internal stakeholders
• Demonstrated ability to lead cross-functional teams and drive closure of quality issues in high-pressure customer-facing situations
• Experience coordinating global teams to deliver unified solutions and responses for multi-site customers
• Strong organizational skills; Demonstrated ability to manage multiple tasks simultaneously and able to react to shifting priorities to meet business needs
• Strong analytical communication and presentation skills with experience managing customer audits and reporting on key performance indicators
• Experience with process integration yield engineering and failure analysis in wafer fab and assembly/back-end manufacturing environments
• Familiarity with customer-specific requirements change notification (PCN) and material review board (MRB) procedures
• Expertise in quality management systems (ISO9001 IATF16949) reliability engineering and structured problem-solving methodologies (8D FMEA SPC)
• Travel - Up to 10%

Preferred Qualifications:

• Masters degree in engineering Materials Science or related technical field
• Advanced knowledge of silicon process technology circuit/system design and test engineering
• Experience in suppliers management teams of large Fabless Design-House Corporation

Expected Salary Range

The exact Salary will be determined based on qualifications experience and location.